Early Awareness Services Sample Clauses

Early Awareness Services. FMER shall perform the early awareness services as described in this Section (“Early Awareness Services”). 4.5.1 Early Awareness Services consist of activities intended to alert Borrowers who are approaching the end of their Eligible Institution enrollment, or are no longer enrolled but not yet in repayment, to their repayment obligations, available borrower benefits (such as ACH automatic payments) and contact information for Servicer. An additional objective of the Early Awareness Services shall be to educate Borrowers of upcoming payment requirements and advise Borrowers, if appropriate under the circumstances, of the existence of deferment, forbearance and modified graduated repayments (MGRS) alternatives under Program Guidelines then in effect, to reduce the number and percentage of Borrowers becoming subsequently delinquent in the repayment process. Early Awareness Services include both telephonic and mail contacts, as well as address verification and skip tracing; provided, however, Early Awareness Services shall not include any activity that is prohibited by Requirements of Law, as determined by SunTrust in its sole discretion. 4.5.2 Subject to Section 4.6 and FMER’s indemnification obligations set forth herein, FMER may retain the Servicer and licensed, third party Subcontractors to perform Early Awareness Services as described in this Section. Subcontractors shall perform Early Awareness Services in compliance with all Requirements of Law and this Agreement. 4.5.3 FMER shall oversee the results of operations of Subcontractors and shall be responsible for all activities performed by Subcontractors.