EARNBACK. The Service Provider shall have Earnback opportunities with respect to Service Level Credits as follows: 1. Within thirty (30) days after the first anniversary of the month in which any Service Level Default occurs, the Service Provider shall provide a report to DIR that will include, with respect to each Critical Service Level for which there was a Service Level Default, the following: 1.1. Statistics on the Service Provider's average monthly performance during the preceding twelve
Appears in 5 contracts
Samples: Master Services Agreement, Data Center Services Service Component Provider Master Services Agreement, Data Center Services Master Services Agreement
