Eastern Standard Time. Beginning one (1) year after the Contract effective date, the Contractor may request FSSA approval to modify the hours of operation of the member services helpline based on call center traffic data. FSSA retains sole discretion for approval or denial of such requests. The Contractor shall provide a voice message system that informs callers of the Contractor’s business hours and offers an opportunity to leave a message after business hours. Calls received in the voice message system shall be returned the following business day. The member services helpline may be closed on the following holidays: New Year’s Day; Xxxxxx Xxxxxx Xxxx, Xx. Day; Memorial Day; Independence Day (July 4th); Labor Day; Thanksgiving; and Christmas. For all days with a closure, members must have access to the twenty-four (24) hour nurse call line described below. Call center closures shall not burden a member’s access to care. The Contractor shall provide Telecommunications Device for the Deaf (TDD) services for hearing impaired members. Respondents shall also describe any additional technology to be leveraged to communicate with hearing impaired members. Additionally, the member services helpline must offer language translation services for members whose primary language is not English. Automated telephone menu options must be made available in English and Spanish. The Contractor must have the ability to warm transfer members to outside entities including the Enrollment Broker, DFR and provider offices. Additionally, the Contractor shall ensure the warm transfer of calls for members that require attention from a Contractor care manager. The Contractor shall ensure the care manager has access to all information necessary to resolve the member’s issues. Any messages left with care managers must be returned by the next business day. The Contractor must maintain a system for tracking and reporting the number and type of member calls and inquiries it receives during business and non-business hours. The Contractor must monitor its member services helpline and report its telephone service level performance to FSSA in the timeframes and specifications described in the Hoosier Care Connect Reporting Manual, which shall be provided to Contractor following the Contract award date. The Contractor’s member services helpline staff must be prepared to efficiently respond to member concerns or issues including, but not limited to the following: Access to health care services; Ident...
Eastern Standard Time. In the event a security or safety risk exists at the Property, Borrower may temporarily suspend such public access.
Eastern Standard Time. Beginning one (1) year after the Contract effective date, the Contractor may request FSSA approval to modify the hours of operation of the member services helpline based on call center traffic data. FSSA retains sole discretion for approval or denial of such requests. The Contractor shall provide a voice message system that informs callers of the Contractor’s business hours and offers an opportunity to leave a message after business hours. Calls received in the voice message system shall be returned the following business day. The member services helpline may be closed on the following holidays: • New Year’s Day; • Xxxxxx Xxxxxx Xxxx, Xx. Day; • Memorial Day; • Independence Day (July 4th); • Labor Day; • Thanksgiving; and • Christmas.
Eastern Standard Time. On each Business Day, the Fund shall also transmit to the Company a reconciliation of the number of shares in the Account.
Eastern Standard Time. On each Business Day, the Fund shall also transmit to the Insurer a reconciliation of the number of shares in the Account.
6. All expenses incident to the performance by the Distributor under this Agreement shall be paid by the Distributor. All expenses incident to the performance by the Insurer under this Agreement shall be paid by the Insurer. The Funds shall pay the cost of registration of their shares with the Securities and Exchange Commission ("SEC"). The Funds shall distribute to the Insurer their proxy materials, periodic fund reports to shareholders and other material the Funds may require to be sent to participants. The Distributor shall provide the Insurer with the Funds' prospectuses and sales literature to be used in connection with transactions contemplated by this Agreement in such quantities as the Insurer may reasonably request. The Distributor or the Funds shall pay the cost of printing of proxy material, shareholder reports and prospectuses so long as these documents are requested in the form used generally in the public offering of the Funds' shares. The Insurer shall bear the costs of mailing such material to potential and existing shareholders.
7. Each Business Day the Insurer and the Fund will reconcile their records so that an appropriate number of shares of each of the Funds are credited to the Accounts invested in the Funds.
(a) In the event of any error (other than a Pricing Error, as hereinafter defined) or delay with respect to the procedures outlined in this Section 7 which is caused by the Fund, the Fund shall make any adjustments on its accounting system necessary to correct such error or delay and shall reimburse the Accounts for any losses or reasonable costs incurred directly as a result of the error or delay.
(b) In the event of any error or delay with respect to the procedures outlined in this Section 7 which is caused by the Insurer, the Insurer shall adjust its records accordingly in order to correct such error or delay. The Insurer will notify the Fund of the error and required correction and shall reimburse Fund for any losses or reasonable costs incurred as a result of the error or delay. In the event of an error or delay caused by the Insurer, the Fund will process any adjustment with the trade date of the day such error or delay is identified by the Insurer to the Fund.
(c) The Insurer and Fund, respectively, each agree to provide the other prompt notice of any errors or delays of the type referred to in this Sec...
Eastern Standard Time. Notwithstanding anything contained herein to the contrary, the transfers contemplated by this paragraph (d)(ii) will be determined in accordance with Section 414(1) of the IRC and Treasury Regulation 1.414(1)-1. The amounts to be transferred pursuant to this paragraph (d)(ii) will be reduced to the extent necessary to satisfy Section 414(1) of the IRC, and any regulations promulgated thereunder, ERISA Section 4044, and any regulations promulgated thereunder.
Eastern Standard Time. The Trust shall instruct the Cash Custodian to transfer the cash proceeds to the Trust’s Fiat Account in connection with the Clearing Services (as defined in the Registration Statement) at the Bitcoin Custodian, who provides the Trust with Clearing Services (as defined in the Registration Statement). The Liquidity Provider delivers bitcoin to the Trust’s Clearing Account in exchange for the cash purchase price, a delivery facilitated by the Bitcoin Custodian under the Clearing Agreement (as defined in the Registration Statement). Upon settlement of the bitcoin purchase from the Liquidity Provider and the deposit of bitcoin in the Trust’s Clearing Account, the Trust instructs the Transfer Agent to release the Shares to the Authorized Participant by close of business on the Creation Settlement Date and the Creation Order is settled. If the bitcoin purchase transaction between the Trust and the Liquidity Provider fails to settle, the Authorized Participant shall have the option to cancel the Creation Order, in which case the Trust will return the Required Cash Creation Total less the Cash Amount to the Authorized Participant and the Shares will not be issued, or the Sponsor may use an alternative execution method for the Trust to purchase bitcoin, in which case the Authorized Participant agrees and acknowledges it is responsible for any Purchase Slippage and Cash Amount relating to such alternative execution method.
Eastern Standard Time. The Trust shall instruct the Cash Custodian to transfer the cash proceeds to the Trust’s Clearing Account. The Liquidity Provider delivers ether to the Trust’s Clearing Account in exchange for the cash purchase price, a delivery facilitated by the Ether Custodian under the Clearing Agreement. Upon settlement by the Ether Custodian, in its capacity as the provider of Clearing Services pursuant to the Clearing Agreement, of the ether purchase from the Liquidity Provider and the deposit of ether in the Trust’s Clearing Account, the Trust instructs the Transfer Agent to release the Shares to the Authorized Participant, and the Transfer Agent directs DTC to credit the number of Shares ordered to the applicable DTC account, by close of business on the Creation Settlement Date and the Creation Order is settled. If the ether purchase transaction between the Trust and the Liquidity Provider fails to settle, the Authorized Participant shall have the option to cancel the Creation Order, in which case the Trust will return the Required Cash Creation Total less the Cash Amount to the Authorized Participant and the Shares will not be issued, or the Sponsor may use an alternative execution method for the Trust to purchase ether, in which case the Authorized Participant agrees and acknowledges it is responsible for any Purchase Slippage and Cash Amount relating to such alternative execution method. The expense and risk of delivery and ownership of cash until such cash has been received in immediately available, cleared federal funds by the Cash Custodian on behalf of the Trust will be borne solely by the Authorized Participant.
Eastern Standard Time. Dekatherm or Dth shall mean a quantity of heat equal to ten therms or one million British thermal units (one MMBtu).
Eastern Standard Time. The Closing shall be held 10 days after Span gives written notice of its election to exercise the Option as provided in Section 2.1 above or as soon as reasonably practicable after fulfillment of all conditions set forth in Sections 10 and 11 hereof (the "Closing Date"); provided, however, that in the event that Closing has not occurred by June 30, 2002, either party hereto shall have the right to terminate this Agreement, except that if such failure to close is the result of the breach or nonperformance of a representation, warranty or covenant hereunder, only the aggrieved party shall have the right to terminate this Agreement.
