Eligibility Data Issues Sample Clauses

Eligibility Data Issues. If Castlight experiences issues with Eligibility Data (such as incomplete data that prevents members from accessing the Enterprise Services), Castlight may report such issues to Anthem through the Anthem helpdesk [(# TBD)] where issues will be handled pursuant to Anthem’s policy and procedures (each such issue an “Eligibility Data Issue”). a. Urgent Eligibility Data Issues. “Urgent Eligibility Data Issues” are issues which prevent 5% or more of a Plan Sponsor’s members (groups with 1,000 or more members) or the entire user base of Plans under 1000 members ability to access the Enterprise Services (whether sold prior to or subsequent to the Effective Date). The Parties agree that the following procedure shall be followed for Urgent Eligibility Data Issues: