End User Training and Support Clause Samples
The End User Training and Support clause outlines the obligations of a service provider or vendor to deliver training and ongoing assistance to the end users of a product or service. Typically, this clause specifies the types of training to be provided, such as in-person sessions, online tutorials, or user manuals, and details the support channels available, like help desks or technical support hotlines. Its core function is to ensure that users are equipped to effectively utilize the product or service and have access to help when issues arise, thereby reducing user errors and enhancing overall satisfaction.
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End User Training and Support. We will provide user training purchased by an End User as set forth in a mutually agreed upon order. We may communicate directly with any End User about use of the Subscription Service and any support issues experienced. In the event you have made a specific arrangement with us to provide support for the Subscription Service and any other associated products and services to an End User, you will be responsible for all End User questions and requests for additional support or training for the Subscription Service. In such an event, you may consult with us with regards to providing support to End Users, but we will not provide direct support to End Users unless we determine that it is necessary.
End User Training and Support. We may require End Users to go through and/or purchase our standard HubSpot on-boarding. We will provide user training purchased by an End User as set forth in a mutually agreed upon order between the End User and HubSpot. We may communicate directly with any End User about use of the HubSpot Products and any support issues experienced.
End User Training and Support. We will provide user training purchased by an End User as set forth in a mutually agreed upon order. We may to communicate directly with any End User about use of the just plan it software and any support issues experienced.