Entry to Service. C5.1 You will ensure that eligibility and access criteria for the Services, in particular as stipulated in clauses E4 and E6 of this Agreement, are met. C5.2 You will ensure that: a. adequate and accurate information about the Services is available to referrers or clients or potential clients to facilitate consumer access to Services, including after- hours Services as applicable; and b. Service information is communicated in ways that are effective, acceptable to and readily understood by the consumers. C5.3 Where consumers are not eligible for a Service or are declined, you will ensure that processes are in place to ensure the immediate safety of the consumer and others including: a. sufficient preliminary assessment to ensure that the consumer does not require the Service; b. advising the consumer and/or their family and/or whanau of alternative services and if necessary formally referring the consumer to an alternative service; c. documenting the reasons for declination and informing us if required; and d. having a process for documenting the management of declinations.
Appears in 3 contracts
Samples: Combined Dental Agreement, Combined Dental Agreement, Combined Dental Agreement
Entry to Service. C5.1 You will ensure that eligibility and access criteria for the Services, in particular as stipulated in clauses E4 and E6 of this Agreement, are met.
C5.2 You will ensure that:
a. adequate and accurate information about the Services is available to referrers or clients or potential clients to facilitate consumer access to Services, including after- hours Services as applicable; and
b. Service information is communicated in ways that are effective, acceptable to and readily understood by the consumers.
C5.3 Where consumers are not eligible for a Service or are declined, you will ensure that processes are in place to ensure the immediate safety of the consumer and others including:
a. sufficient preliminary assessment to ensure that the consumer does not require the Service;
b. advising the consumer and/or their family and/or whanau of alternative services and if necessary necessary, formally referring the consumer to an alternative service;
c. documenting the reasons for declination and informing us if required; and
d. having a process for documenting the management of declinations.
Appears in 2 contracts
Samples: Combined Dental Agreement, Combined Dental Agreement
Entry to Service. C5.1 You will ensure that eligibility and access criteria for the Services, in particular as stipulated in clauses E4 and E6 of this Agreement, are met.
C5.2 You will ensure that:
a. adequate and accurate information about the Services is available to referrers or clients or potential clients to facilitate consumer access to Services, including after- after-hours Services as applicable; and
b. Service information is communicated in ways that are effective, acceptable to and readily understood by the consumers.
C5.3 Where consumers are not eligible for a Service or are declined, you will ensure that processes are in place to ensure the immediate safety of the consumer and others including:
a. sufficient preliminary assessment to ensure that the consumer does not require the Service;
b. advising the consumer and/or their family and/or whanau of alternative services and if necessary necessary, formally referring the consumer to an alternative service;
c. documenting the reasons for declination and informing us if required; and
d. having a process for documenting the management of declinations.
Appears in 1 contract
Samples: Combined Dental Agreement
Entry to Service. C5.1 You will ensure that access and eligibility and access criteria for the Services, in particular Services as stipulated in clauses E4 and E6 of this Agreement, Agreement are met.
C5.2 You will ensure that:
a. adequate and accurate information about the Services is available to referrers or clients or potential clients to facilitate consumer access to Services, including after- hours Services as applicable; and
b. Service information is communicated in ways that are effective, acceptable to and readily understood by the consumers.
C5.3 Where consumers are not eligible for a Service or are declined, you will ensure that processes are in place to ensure the immediate safety of the consumer and others including:
a. sufficient preliminary assessment to ensure that the consumer does not require the Service;
b. advising the consumer and/or their family and/or whanau of alternative services and if necessary formally referring the consumer to an alternative service;
c. documenting the reasons for declination and informing us if required; and
d. having a process for documenting the management of declinations.
Appears in 1 contract
Samples: Service Agreement
Entry to Service. C5.1 You will ensure that eligibility and access criteria for the Services, in particular as stipulated in clauses E4 and E6 of this Agreement, are met.
C5.2 You will ensure that:
a. adequate and accurate information about the Services is available to referrers or clients or potential clients to facilitate consumer access to Services, including after- after-hours Services as applicable; and
b. Service information is communicated in ways that are effective, acceptable to and readily understood by the consumers.
C5.3 Where consumers are not eligible for a Service or are declined, you will ensure that processes are in place to ensure the immediate safety of the consumer and others including:
a. sufficient preliminary assessment to ensure that the consumer does not require the Service;
b. advising the consumer and/or their family and/or whanau of alternative services and if necessary formally referring the consumer to an alternative service;
c. documenting the reasons for declination and informing us if required; and
d. having a process for documenting the management of declinations.
Appears in 1 contract
Samples: Combined Dental Agreement