Common use of Environmental Complaints Clause in Contracts

Environmental Complaints. The complaints handling procedure will be as follows. The ET will undertake the following procedures upon receipt of a complaint: (i) log complaint and date of receipt into the complaint database and inform the IEC immediately; (ii) investigate the complaint and discuss with the Contractor and ER to determine its validity and to assess whether the source of the issue is due to works activities; (iii) if a complaint is considered valid due to the works , the ET will identify mitigation measures in consultation with the Contractor, ER and IEC; (iv) if mitigation measures are required, the ET will advise the Contractor accordingly; (v) review the Contractor's response on the identified mitigation measures and the updated situation; (vi) if the complaint is transferred from EPD, an interim report will be submitted to EPD on the status of the complaint investigation and follow-up action within the time frame assigned by EPD; (vii) undertake additional monitoring and audit to verify the situation if necessary and ensure that any valid reason for complaint does not recur; (viii) report the investigation results and the subsequent actions on the source of the complaint for responding to complainant. If the source of complaint is EPD, the results should be reported within the time frame assigned by EPD; and (ix) record the complaint, investigation, the subsequent actions and the results in the monthly EM&A reports. During the complaint investigation work, the ET, Contractor and ER will cooperate with the IEC in providing the necessary information and assistance for completion of the investigation. If mitigation measures are identified in the investigation, the Contractor will promptly carry out the mitigation measures. ER/CEDD will approve the proposed mitigation measures and the ET and IEC will check that the measures have been carried out by the Contractor.

Environmental Complaints. The complaints handling procedure will 11.3.1 Complaints shall be as followsreferred to the ET Leader for carrying out complaint investigation procedures. The ET will Leader shall undertake the following procedures upon receipt of a complaintthe complaints: (ia) log complaint and date of receipt into onto the complaint database and inform the IEC immediately; (iib) investigate the complaint and discuss with the Contractor and ER to determine its validity validity, and to assess whether the source of the issue problem is due to works activities; (iiic) if a complaint is considered valid and due to the works works, the ET will identify mitigation measures in consultation with the Contractor, ER and IEC; (ivd) if mitigation measures are required, the ET will advise the Contractor accordingly; (ve) review the Contractor's response on the identified mitigation measures measures, and the updated situation; (vif) if the complaint is transferred from EPD, an submit interim report will be submitted to EPD on the status of the complaint investigation and follow-up action within the time frame assigned by EPD; (viig) undertake additional monitoring and audit to verify the situation if necessary necessary, and ensure review that any valid reason for complaint does not recur; (viiih) report the investigation results and the subsequent actions on to the source of the complaint for responding to complainant. complainant (If the source of complaint is EPD, the results should be reported within the time frame assigned by EPD); and (ixi) record the complaint, investigation, the subsequent actions and the results in the monthly EM&A reports. . 11.3.2 The complaint handling procedures and a sample of the complaint log are provided in Appendix D and E respectively. 11.3.3 During the complaint investigation work, the ET, Contractor and ER will shall cooperate with the IEC ET Leader in providing all the necessary information and assistance for completion of the investigation. If mitigation measures are identified in the investigation, the Contractor will shall promptly carry out the mitigation measuresmitigation. ER/CEDD will approve the proposed mitigation measures and the ET and IEC will check The ER shall ensure that the measures have been carried out by the Contractor.

Environmental Complaints. The complaints handling procedure will Complaints shall be as followsreferred to the ET Leader for carrying out complaint investigation procedures. The ET will Leader shall undertake the following procedures upon receipt of a complaint: (ia) log complaint and date of receipt into onto the complaint database and inform the IEC IC(E) immediately; (iib) investigate the complaint and discuss with the Contractor and ER to determine its validity validity, and to assess whether the source of the issue problem is due to works activities; (iiic) if a complaint is considered valid and due to the works works, the ET will identify mitigation measures in consultation with the Contractor, ER and IECmeasures; (ivd) if mitigation measures are required, the ET will advise the Contractor accordingly; (ve) review the Contractor's response on the identified mitigation measures measures, and the updated situation; (vif) if the complaint is transferred from EPD, an submit interim report will be submitted to EPD on the status of the complaint investigation and follow-up action within the time frame assigned by EPD; (viig) undertake additional monitoring and audit to verify the situation if necessary necessary, and ensure review that any valid reason for complaint does not recur; (viiih) report the investigation results and the subsequent actions on to the source of the complaint for responding to complainant. complainant (If the source of complaint is EPD, the results should shall be reported within the time frame assigned by EPD); and (ixi) record the complaint, investigation, the subsequent actions and the results in the monthly EM&A reports. During the complaint investigation work, the ET, Contractor and ER will shall cooperate with the IEC ET Leader in providing all the necessary information and assistance for completion of the investigation. If mitigation measures are identified in the investigation, the Contractor will shall promptly carry out the mitigation measuresmitigation. ER/CEDD will approve the proposed mitigation measures and the ET and IEC will check The ER shall ensure that the measures have been carried out by the Contractor. A flow chart of the complaint response procedures is shown in Figure 7.1.

Environmental Complaints. The Complaints received on environmental issues shall be referred to the ET Leader for carrying out complaint investigation procedures. Upon receipt of complaints handling procedure will be as follows. The the ET will shall undertake the following procedures upon receipt of a complainttasks outlined in points 1-9 below: (i) log 1. Log complaint and date of receipt into onto the complaint database and inform the IEC immediately; (ii) investigate 2. Investigate the complaint and discuss with the Contractor and ER to determine its validity validity, and to assess whether the source of the issue problem is due to works activities; (iii) if 3. If a complaint is considered valid and due to the works works, the ET will identify mitigation measures in consultation consultations with the Contractor, ER and IEC; (iv) if 4. If mitigation measures are required, the ET will advise the Contractor accordingly; (v) review 5. Review the Contractor's response on ’s implementation of the identified mitigation measures measures, and the updated current situation; (vi) if 6. If the complaint is transferred from EPD, an submit interim report will be submitted to EPD on the status of the complaint investigation and follow-up action within the time frame assigned by EPD; (vii) undertake 7. Undertake additional monitoring and audit to verify the situation complaint if necessary necessary, and ensure that any valid reason for complaint does not recurrecur through proposed amendments to work methods, procedures, machines and/or equipment, etc; (viii) report 8. Report the investigation results and the subsequent actions on to the source of the complaint for responding to complainantcomplaint. (If the source of complaint is identified through EPD, the results should be reported within the time frame assigned by EPD); and (ix) 9. Log a record on the complaint, investigation, the subsequent actions and the results in the monthly EM&A reports. The ET shall immediately notify the Contractor, ER, Project Proponent and EPD of any complaints received and keep him well informed of the actions being taken to settle these complaints. During the complaint investigation work, the ET, Contractor and ER will cooperate shall co-operate with the IEC ET Leader in providing all the necessary information and assistance for completion of the investigation. If mitigation measures are identified to be required in the investigationinvestigation in consultation with the IEC, the Contractor will shall promptly carry out the measures. The ER shall ensure that the Contractor has implemented the mitigation measures. ER/CEDD will approve the proposed mitigation measures and the ET and IEC will check that the measures have been carried out by the Contractor.