Error Classification. Upon observing a valid Error, the Customer shall describe it, collect evidence, classify its severity and report such description, evidence and classification through a Ticket. Errors shall be classified according to their severity as follows:
Appears in 3 contracts
Samples: www.ptvgroup.com, www.ptvgroup.com, www.ptvgroup.com
Error Classification. Upon observing a valid Error, the Customer shall describe it, collect evidence, classify its severity and report such description, evidence and classification through a Ticket. Errors shall be classified according to their severity as follows:
Appears in 1 contract
Samples: Service Level Agreement
