ERROR SEVERITY ESCALATION PLAN Clause Samples
ERROR SEVERITY ESCALATION PLAN. If Supplier's should fail at any time to communicate the reports required under Error Severity Resolution Plan, or if the content of any such report that SBC receives may give reasonable cause for concern that Supplier may fail to provide a Resolution in the required time, then SBC may bring its concerns to the personal attention of highest executive manger in Supplier's administrative organization responsible for providing a Restoration until SBC's concerns are satisfied. If that executive manager is unable to satisfy SBC's reasonable concerns, promptly after having been apprised of them, then SBC may bring them to the personal attention of the highest executive officer of Supplier until SBC's concerns are satisfied. Supplier will provide to SBC, and keep current, an escalation document that includes names, titles and telephone numbers, including after-hours telephone numbers, of Supplier personnel responsible for providing technical support to SBC. Supplier will maintain a streamlined escalation process to speed resolution of reported problems.
ERROR SEVERITY ESCALATION PLAN. If Supplier’s should fail at any time to communicate the reports required under Error Severity Resolution Plan, or if the content of any such report that AT&T receives may give reasonable cause for concern that Supplier may fail to provide a Resolution in the required time, then AT&T may bring its concerns to the personal attention of highest executive manager in Supplier’s administrative organization responsible for providing a Restoration until AT&T’s concerns are satisfied. If that executive manager is unable to satisfy AT&T’s reasonable concerns, [***] after having been apprised of them, then AT&T may bring them to the personal attention of the highest executive officer of Supplier until AT&T’s concerns are satisfied. Supplier will provide to AT&T, and keep current, an escalation document that includes names, titles and telephone numbers, including after-hours telephone numbers, of Supplier personnel responsible for providing technical support to AT&T. Supplier will maintain a streamlined escalation process to speed resolution of reported problems.