ERROR SEVERITY RESOLUTION PLAN Clause Samples

ERROR SEVERITY RESOLUTION PLAN. Supplier shall respond to a Severity Level report from AT&T, as follows: a. Supplier’s authorized representative shall return AT&T’s call, obtain any information necessary to begin corrective measures, and advise AT&T’s authorized representative that Supplier has commenced efforts to diagnose and correct the Error or Vulnerability, all to be done: (i) within [***] of the time when AT&T’s call was placed, in the case of a Severity Level 1 report; (ii) within [***] hours, in the case of a Severity Level 2; (iii) within [***] in the case of Severity Level 3; and (iv) within [***], in the case of a Severity Level 4. b. Supplier shall provide a Restoral to AT&T: (i) within [***] of the time when AT&T’s call was placed, in the case of a Severity Level 1 report; (ii) within f[***], in the case of a Severity Level 2; and (iii) within [***], in the case of a Severity Level 3. c. Unless Supplier has provided a Resolution of the Error to AT&T, Supplier shall keep AT&T informed of its progress toward effecting a Resolution by communicating a report: (i) daily, in the case of a Severity Level 1; (ii) every [***] hours, in the case of a Severity Level 2; (iii) [***], in the case of a Severity Level 3; and (iv) at least [***] days in advance of the Supplier’s release of the Resolution, in the case of a Severity Level 4. d. In any event, Supplier shall provide a Resolution to AT&T: (i) within [***] of the time AT&T’s call was placed, in the case of a Severity Level 1; (ii) within [***], in the case of a Severity Level 2; (iii) within [***], in the case of Severity Level 3; and (iv) in the first Major Release or Minor Release that Supplier plans to issue at least [***] after the date of AT&T’s call, in the case of a Severity Level 4.