Escalation Response Time Sample Clauses

Escalation Response Time. Severity Level First escalation L0  L1 Second escalation L1  L2 Third escalation L2  L3 Minor Only during Proximus Business hours Only during Proximus Business hours Only during Proximus Business hours Major Critical

Escalation Response Time. We will provide call-back response during standard business hours for escalated issues within two (2) business hours*.