Escalation within FAST. Once FAST Technical Product Support is notified as above, the FAST support organization will be notified and will start verifying the problem. Once the problem is verified by the FAST support organization, the request will be handed over to product development if no resolution is immediately available. The assigned support engineer follows up the issue internally within FAST and will according to the resolution objectives set forth above attempt to send out work-arounds and Interim or Permanent Solutions.
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Samples: Software Reseller Agreement (Local Matters Inc.), Software Reseller Agreement (Local Matters Inc.), Software Reseller Agreement (Local Matters Inc.)
Escalation within FAST. Once FAST Technical Product Support is notified as above, the FAST support organization will be notified and will start verifying the problem. Once the problem is verified by the FAST support organization, the request will be handed over to product development if no resolution is immediately available. The assigned support engineer follows up the issue internally within FAST and will according to the resolution objectives set forth above attempt to send out work-arounds around and Interim or Permanent Solutions.
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