Events within Client’s Control Clause Samples

Events within Client’s Control. Any unavailability or failure to meet an identified Service Level (a) caused by the actions or omissions of a TW Company, its Employees or agents, (b) caused by the failure of Customer Equipment or equipment outsourced by a TW Company, or (c) as a result of maintenance performed at the request of a TW Company shall not be considered in the calculation of Service Levels.