Exchanges of Merchandise Clause Samples

Exchanges of Merchandise. Exchanges of merchandise will be made upon the following terms and conditions: (i) For products which are damaged upon receipt by the Participant, the Participant may (a) contact member services for the program for assistance, or (b) mail the product to the address specified by Velocity on the return form enclosed with the product delivery or specified on this website and enclose a notation indicating the problem with the product. A replacement product will be sent to the Participant (the same product, if it is then available) and the postage required for the return will be refunded to the Participant. (ii) For products which are not damaged but for which the Participant desires a replacement, the Participant may exchange the product for any other product that is currently available for the same number of Points or for a lesser number of Points. If the exchange is for an item available for a lower number of Points, no points will be refunded. The Participant may mail the product to the address specified by Velocity on the return form enclosed with the product delivery or specified on this website and must enclose $3.50 for postage and handling. Velocity will replace the returned product with the requested product (if it is then available). The cost of the return postage will not be refunded to the Participant. (iii) Notwithstanding anything to the contrary, no returns or exchanges will be accepted for any reason after 90 days from the date of the order. (iv) No points will be refunded or redeposited in the event of any return or exchange. (v) If the product requested to be sent as a replacement or exchange product is not available, then Velocity reserves the right to substitute another product of equal or greater value (as determined by Velocity). Velocity strives to maintain adequate inventories of rewards. However, due to fluctuations in supply and other market conditions, items are occasionally discontinued or unavailable. Velocity reserves the right to replace any reward item ordered with an item of equal or greater value (as determined by Velocity). Velocity also reserves the right from time to time to increase the number of Points required for certain items and to correct any errors in Rewards Program catalogs or on the Rewards Program Website without notice.