EXCLUSIONS FROM SUPPORT SERVICES Clause Samples
EXCLUSIONS FROM SUPPORT SERVICES. Unless otherwise specified in the applicable Order or Exhibit A, Support Services do not include: (i) support outside of Company’s normal business hours; (ii) support for any software, hardware, networks or systems not provided to Customer by Company pursuant to an Order; (iii) assistance with de-installation or relocation of the Software (which may be provided separately pursuant to a separate services agreement or Statement of Work executed by the Parties); (iv) on-site or virtual training or assistance; (v) support necessitated as a result of Customer’s (or its Affiliates’, Authorized Users’ or Representatives’) own negligence; (vi) any modification, alteration or enhancement of the Software by anyone other than Company (or its Representatives); (vii) repetitive user error or repetitive basic operational, installation, configuration and/or training related inquiries; (viii) questions relating to or failures of any Third-Party Products (other than Third-Party Products embedded in and delivered by Company to Customer with the Software); (viii) failures for which Company has developed an Update to resolve which it has made available to Customer directly or made available generally to Company’s other customers which have not been implemented by Customer; (ix) support for any Software labeled in the applicable Order as a “beta” or “pre-release” version; (x) support for any Software that is not either the then-current version of the Software or a prior version of the Software that was released within the preceding 12 months; or (xi) performance of any training, professional, implementation, customization or consulting services, including, without limitation, custom test development or feature file authoring related to the Software (which may be provided separately pursuant to a separate services agreement or Statement of Work executed by the Parties).
EXCLUSIONS FROM SUPPORT SERVICES. Oracle will not be required to correct any Incident caused by
EXCLUSIONS FROM SUPPORT SERVICES. Except as set forth in the OEM Supplement, Bonitasoft shall have no obligation to support versions of Bonitasoft Software other than the current and two previous Minor Releases made available by Bonitasoft; altered or modified Bonitasoft Software; software not installed on supported systems in accordance with Bonitasoft documentation; problems caused by inconsistent with Bonitasoft’s Talend, Inc. Mutua Referral Agreement
EXCLUSIONS FROM SUPPORT SERVICES. The Support Services provided by SysAid under this Agreement also do not include:
EXCLUSIONS FROM SUPPORT SERVICES. Oracle will not be required to correct any Incident caused by (i) integration of any feature, program or device to the Service or any part thereof; (ii) any non-conformance caused by unauthorized misuse, alteration, modification or enhancement of the Service; or (iii) use of the Service that is not in compliance with the Agreement.
EXCLUSIONS FROM SUPPORT SERVICES. The Support Services provided by SysAid under this Agreement also do not include: o Maintenance or repair of hardware or other equipment belongs to You; o Maintenance or modifications to any software, whether such software is required for the use of the Main System and or the Agent or not; o Service required due to your misuse of the Main System and/or the Agent or alterations or modifications thereof that were not authorized or performed by Us (including any modification to the database definitions, data structure or data integrity). Upon your request, SysAid Technologies shall review any modifications to the Main System and/or the Agent made by You to determine whether such modifications invalidate SysAid' rights or instructions. SysAid shall confirm its determination to You promptly in writing. You will be charged with Special Support Fee for such SysAid' review and determination.
EXCLUSIONS FROM SUPPORT SERVICES. Support Services under this Exhibit B do not cover services for any failure or defect in the UPI Client Software caused by any of the following:
(i) the improper use, alteration, or damage of the UPI Client Software by Licensee or persons other than UPI employees; or
(ii) modifications to the UPI Client Software not made by, or on behalf of, or authorized in writing by UPI.
EXCLUSIONS FROM SUPPORT SERVICES. Elemica will not be required to correct any Incident caused by (i) integration of any feature, program or device to the Service or any part thereof; (ii) any non-conformance caused by unauthorized misuse, alteration, modification or enhancement of the Service; or (iii) use of the Service that is not in compliance with the Agreement.
EXCLUSIONS FROM SUPPORT SERVICES. Hortonworks shall support releases of the Software as specified in the Product Lifecycle Policy Set Forth in Exhibit A. Hortonworks will not support Software which has been altered or modified by anyone other than Hortonworks; a release of the Software that has not been approved for general availability (“GA”); software not installed on supported systems in accordance with the Documentation; problems caused by Ordering Activity’s negligence, misuse, or hardware malfunction; or use of Software inconsistent with the Documentation. Support Services do not include information and assistance on technical issues related to the debugging, installation, administration, and use of Ordering Activity’s computer systems and enabling technologies including, but not limited to, databases, computer networks, communications, hardware, hard disks, networks, and printers.
EXCLUSIONS FROM SUPPORT SERVICES. Brightpearl will not be required to correct any Incident caused by (i) integration of any feature, program or device not performed by Brightpearl or authorized agents to the Service or any part thereof; (ii) any non-conformance caused by