Exclusions from Uptime Percentage. Notwithstanding anything to the contrary in this exhibit, any Unavailability issues resulting from or connected to any Permitted Downtime will be excluded from calculation of the Uptime Percentage. Customer may elect to use certain billable Qubit professional services to resolve issues associated with the excluded areas listed in this subsection. Such services may require Customer to complete a network assessment, and/or give Qubit access to Customer’s network, in order to diagnose the issue.
Appears in 11 contracts
Samples: Master Service Agreement, Master Service Agreement, Master Service Agreement
