Extended Support Policy Sample Clauses

Extended Support Policy. Supplier will support each agrees endeavor to adequately train and obtain “SGC certification” for, and forward to SGC the names and contact details of the Designated Support Contacts. VGC agrees to maintain procedures to facilitate reconstruction of any lost or altered files, data or programs and VGC agrees that SGC will not be responsible under any circumstances for any consequences arising from lost or corrupted data, files or programs. VGC is solely responsible for carrying out all necessary backup procedures for its own benefit, to ensure that data integrity can be maintained in the event of loss of data for any reason and that VGC programs can be restored. VGC agrees to be solely responsible for the security of its confidential and proprietary information, and shall not disclose such information to SGC except on a ‘need to know’ basis for the purposes of SGC’s performance Support. VGC agrees to notify SGC Product Support promptly of any malfunction of the Standard Software. current version or Update of the Software for a period of two years, beginning on the date the Update is made generally available (“GA”) to Supplier’s customers. For a period of one year thereafter, Supplier will continue to support such Update using commercially reasonably efforts without reference to the response times set forth in Schedule A. Notwithstanding its actual GA date, the initial version of the Standard Software that is initially delivered to VGC will be supported for a period of two years from the date of delivery and then one additional year thereafter. Additionally, Supplier will support each current version or Update of the Software for a period of [ * ] after the date that the subsequent Update is made generally available (“GA”) to Supplier’s customers, in accordance with the provisions of Schedule 4. Notwithstanding the foregoing, Chordiant will exercise reasonable efforts to provide diagnostic information to assist Customer in identifying the cause of any such Errors.