False Positive. If any one of these individual Service Levels is not met, you may submit a claim for a Service Credit. If one Incident causes us to fail more than one SLA metric for Exchange Online or EOP, you may only make one Service Credit claim for that incident per Service.
Appears in 13 contracts
Samples: Maximum Available, Service Level Agreement, Level Agreement
False Positive. If any one of these individual Service Levels is not met, you may submit a claim for a Service Credit. If one Incident causes us to fail more than one SLA metric for Exchange Online or EOP, you may only make one Service Credit claim for that incident per Service.. Virus Detection and Blocking Service Level
Appears in 2 contracts
Samples: Maximum Available, Maximum Available
False Positive. If any one of these individual Service Levels is not met, you may submit a claim for a Service Credit. If one Incident causes us to fail more than one SLA metric for Exchange Online or EOPFOPE, you may only make one Service Credit claim for that incident per Service.
Appears in 2 contracts
Samples: Service Level Agreement, www.dell.com
