Fiber Optic Cable Repair & Restoration. Following receipt of Customer’s notification of a Support, Pilot shall use its best efforts to respond on-site (if necessary) to the affected location(s) within two (2) hours of the acknowledging a Support Ticket, provided Pilot has all necessary access to the Customer Location(s), including Customer’s Premises. In the event of a cable failure, Pilot shall use its best efforts to begin Service restoration within two (2) hours following identification of such failure. Pilot shall use its best efforts to then restore the functionality of the Dark Fiber Service no later than six (6) hours following initiation of restoration activities. During an outage Pilot shall contact Customer on a regular basis, to update the status of restoration. Pilot is responsible for ensuring that the maintenance personnel are properly trained and otherwise qualified to perform the maintenance on the Services. Customer shall procure for Pilot reasonable 24x7x365 access to Customer’s Location(s) for purposes of both Routine and Non-Routine Maintenance. EXHIBIT 2 TYPICAL FIBER CABLE INFORMATION FOR DARK FIBER SERVICES
Appears in 6 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
