First Level Support Engineers Sample Clauses

First Level Support Engineers. 1.2.1 Alliance Member agrees to train and maintain at least two (2) Licensed Software First Level Support Engineers at all times during the term of this Agreement and during the term of any other Portal-related agreement, including without limitation any sublicense of the Licensed Software, whereby Alliance Member has undertaken the obligation to provide First Level Support. 1.2.2 Alliance Member agrees to take all reasonable steps to ensure that the First Level Engineers will be trained on Infranet and related support services and installed within sixty (60) of the Effective Date of this Agreement.