FLEXIBLE PAYMENT ARRANGEMENTS Sample Clauses

FLEXIBLE PAYMENT ARRANGEMENTS. 18.1 We offer flexible payment plans in accordance with this clause if you are a residential customer experiencing payment difficulties and you inform us in writing or by telephone that you are experiencing payment difficulties. 18.2 Residential customers experiencing payment difficulties are offered the following flexible payment options: (a) a system or arrangement under which a residential customer may make payments in advance towards future bills; (b) an interest free and fee free payment plan or other arrangement under which the residential customer is given more time to pay a bill or to pay arrears (including any restriction, disconnection or restoration charges); and (c) redirection of your bill as requested by you. 18.3 If you are a non-residential customer experiencing payment difficulties and inform us in writing or by telephone that you are experiencing payment difficulties we will assess your eligibility for flexible payment options. You will be required to provide us with sufficient justification to support your request for flexible payment options. Flexible payment arrangements for all non- residential customers will be authorised by Executive Management.