For Small Business. Expectation: 99% of ID cards issued within 10 business days of receipt of complete and accurate enrollment information for a specific consumer.
Appears in 2 contracts
Samples: Performance Standards Agreement, Performance Standards Agreement
For Small Business. Expectation: 99% of ID cards issued within 10 business days of receipt of complete and accurate enrollment information for a specific consumer. Performance Level: <99%: 4% performance penalty.
Appears in 1 contract
For Small Business. Expectation: 99% of ID cards issued within 10 business days of receipt of complete and accurate enrollment information for a specific consumerconsumers. Performance Level: <99%: information through the date consumer receives carrier communication regarding use of no-card eligibility verification system. 4% of total performance penalty for this Group. 4% performance penalty. below expectation.
Appears in 1 contract