Foreign Language Emergency Interpretation Service Sample Clauses

Foreign Language Emergency Interpretation Service. 2.4.1 Provide accurate and timely foreign language emergency interpretation services for City call takers who receive emergency calls on 9-1-1 and other designated emergency telephone lines from emergency callers who speak a language other than English. 2.4.2 Translation for the languages listed in Exhibit A-1. 2.4.3 HEC call taker will initiate a "3-way" conference call with the Contractor's foreign language emergency interpretation service. 2.4.4 The Contractor shall determine the emergency caller's spoken language and connect the emergency call with the appropriate interpreter. 2.4.5 The City call taker will retain control of the conversation and prompt the interpreter with questions. The interpreter will interpret and respond with the emergency caller's answer and comments. The City call taker will decide when the interpreter and emergency caller may disconnect.