Common use of Further to Section 12 Clause in Contracts

Further to Section 12. 1, if we do not make an immediate refund and you still wish to dispute the Transaction as unauthorised, we reserve the right to request additional written information from you, including but not limited to, a statement signed by you providing evidence to support your claim that the disputed Transaction was unauthorised. Failure on your part to provide the information requested may delay or prevent the refund to your account. This process can take up to 45 days from the time the information is received and your claim is processed.