Fuzer commitments Sample Clauses

Fuzer commitments. Fuzer does not undertake or guarantee that any Service will be fault free or uninterrupted. However, Fuzer Service performance commitments are set out in the applicable SLA. The Client accepts that Fuzer may suspend the Services without liability during any planned or emergency maintenance and/or outage. Fuzer will give the Client reasonable advance notice of planned outages. If Fuzer breach any applicable service levels for which service credits accrue, the Client may claim those service credits within 30 calendar days of the end of the month in which they accrue. The Client must do so by sending a written request to our account executive. If there is any inconsistency between the Client’s service level data and Fuzer’s service level data, Fuzer’s data will prevail. If one event or series of connected events causes us to fail multiple SLAs, the Client is only entitled to claim the highest available service credit and is not entitled to bring multiple service credit claims. Fuzer will credit the Client with the value of any valid service credit claim. If Fuzer does not receive a claim from the Client within 30 days of termination of any Service, then the Client shall not be entitled to claim any applicable credit. Without prejudice to the Client’s right to terminate a Service in accordance with the Agreement, the Client accepts that the service credits as specified in the applicable SLA are the Client’s sole and exclusive remedy for failure by Fuzer to provide the Services in accordance with the Agreement and the parties agree that such service credits are a genuine pre-estimate of the loss the Client is likely to suffer.