General Support Requirements Clause Samples
The General Support Requirements clause outlines the baseline obligations for providing assistance, maintenance, or customer service under an agreement. It typically specifies the types of support to be offered, such as technical help, response times, and channels of communication, and may set standards for issue resolution or escalation procedures. By clearly defining these expectations, the clause ensures both parties understand the level of support to be provided, reducing misunderstandings and helping to maintain service quality throughout the contract term.
General Support Requirements. Customer agrees to submit directly to its utility companies any pulse requests required by Provider within five (5) business day’s following instruction by Provider.
General Support Requirements. City agrees to provide or cause to be provided to Consultant contact, billing and energy usage data, and facility information concerning each Site Address (“City Data”) as is necessary to support the Services, including, but not limited to: (i) at least twelve (12) months of historical utility bills and supply contracts; (ii) any account/supply point data including, without limitation, account numbers, meter serial numbers, meter identifiers, and change of tenancy information; (iii) square footage, operating hours (including holiday schedules) and average occupancy for each Site Address; (iv) major heating ventilation and air conditioning equipment, lighting type used, and any other significant equipment for each Site Address; (v) a contact list for all key personnel; and (vi) a letter of authorization or such other form as may be necessary for Consultant to act on behalf of City and interface directly with City’s utility companies. City (x) represents that it has the right to provide City Data to Consultant and will provide City Data to Consultant in compliance with applicable legal requirements; (y) authorizes Consultant to use, copy, store, modify and display City Data for City’s benefit and as expressly set forth in Section 8.7 of the Agreement; and (z) authorizes Consultant to access City Data to provide quality assurance, perform software maintenance, and deliver customer service and technical support. During the Term and for thirty (30) days following expiration or termination of this Agreement, Consultant will preserve and maintain City Data. Thereafter, Consultant will have no obligation to preserve or return any City Data.
General Support Requirements. Customer agrees to provide or cause to be provided to EnerNOC contact, billing and energy usage data, and facility information concerning each Site Address (“Customer Data”) as is necessary to support the Solutions, including, but not limited to: (i) at least twelve (12) months of historical utility bills and supply contracts; (ii) any account/supply point data including, without limitation, account numbers, meter serial numbers, meter identifiers, and change of tenancy information; (iii) square footage, operating hours (including holiday schedules) and average occupancy for each Site Address; (iv) major heating ventilation and air conditioning equipment, lighting type used, and any other significant equipment for each Site Address; (v) a contact list for all key personnel; and (vi) a letter of authorization or such other form as may be necessary for EnerNOC to act on behalf of Customer and interface directly with Customer’s utility companies. Customer (x) represents that it has the right to provide Customer Data to EnerNOC and will provide Customer Data to EnerNOC in compliance with applicable legal requirements; (y) authorizes EnerNOC to use, copy, store, modify and display Customer Data for Customer’s benefit and as expressly set forth in Section 5 of the EMA; and (z) authorizes EnerNOC to access Customer Data to provide quality assurance, perform software maintenance, and deliver customer service and technical support. During the SOW Term and for thirty (30) days following expiration or termination of this SOW, EnerNOC will preserve and maintain Customer Data. Thereafter, EnerNOC will have no obligation to preserve or return any Customer Data.
General Support Requirements. This section provides information pertaining to Government and Contractor requirements and responsibilities including information regarding the level of expertise and resources required by the Government in support of this contract.