Common use of Global Backbone Availability Clause in Contracts

Global Backbone Availability. The service availability for Business VPN Lite Service Types is the Global Backbone Availability. The Global Backbone Availability Service Level per Month is 99.999% ("five-nines". If the actual Global Backbone Availability is less than the Global Backbone Availability Service Level, then Customer will be entitled to receive a credit against the Monthly Recurring Charges for the Location where the Outage occurred so long as Customer reported all Outages to the GCSC. The credit will be calculated as one thirtieth (1/30th) of the Business VPN Lite Monthly Recurring Charge for each hour of Outage exceeding the Outage time allowed under the Global Backbone Availability Service Level, up to a cumulative maximum credit of 100% of Business VPN Lite Monthly Recurring Charge for the Location where the Outage occurred. All credits will be pro-rated on a per minute basis.

Global Backbone Availability. The service availability for Business VPN Lite Service Types is the Global Backbone Availability. The Global Backbone Availability Service Level per Month is 99.999% ("five-nines". If the actual Global Backbone Availability is less than the Global Backbone Availability Service Level, then Customer will be entitled to receive a credit against the Monthly Recurring Charges for the Location where the Outage occurred so long as Customer reported all Outages to the GCSC. The credit will be calculated as one thirtieth (1/30th) of the Business VPN Lite Monthly Recurring Qualifying Charge for each hour of Outage exceeding the Outage time allowed under the Global Backbone Availability Service Level, up to a cumulative maximum credit of 100% of Business VPN Lite Monthly Recurring Qualifying Charge for the Location where the Outage occurred. All credits will be pro-rated on a per minute basis.