Grievance System - General Requirements. a) The Contractor shall describe its Grievance System in the Member Handbook, and it must be accessible to non-English speaking, visually, and hearing impaired Enrollees. The handbook shall comply with Section 13.4 and The Member Handbook Guidelines (Appendix E) of this Agreement.
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Samples: Medicaid Managed Care Model Contract (Wellcare Health Plans, Inc.), Plan Agreement (Amerigroup Corp)
Grievance System - General Requirements. a) The Contractor shall describe its Grievance System in the Member Handbook, and it must itmust be accessible to non-English speaking, visually, and hearing impaired Enrollees. The handbook shall comply with Section 13.4 and The Member Handbook Guidelines (Appendix E) of this Agreement.
Appears in 1 contract
Samples: Wellcare Health Plans, Inc.
Grievance System - General Requirements. a) The Contractor shall describe its Grievance System in the Member Handbook, and it must be accessible to non-English speaking, visually, and hearing impaired Enrollees. The handbook shall comply with Section 13.4 and The Member Handbook Guidelines (Appendix E) of this Agreement.
Appears in 1 contract
Grievance System - General Requirements. a) The Contractor shall describe its Grievance System in the Member Handbook, and it must be accessible to non-English speaking, visually, and hearing impaired Enrollees. The handbook shall comply with Section 13.4 and The Member Handbook Guidelines (Appendix E) of this Agreement.
Appears in 1 contract
