Grievances by Participants. The Agency will establish a system through which applicants for and recipients of services under the Project Services Agreement may present grievances about the activities of the Agency or any of the Agency's subcontractors. The system shall provide applicants and recipients with an informal hearing before representatives of the Agency, and if the applicant or recipient be dissatisfied with the action of the informal hearing, a formal hearing with procedures comparable to the "fair hearing" procedures established in the Washington Administrative Code, Chapter 388-02 and the Administrative Procedure Act (RCW Chapter 34.05) for contested cases.
Appears in 5 contracts
Samples: General Terms and Conditions Agreement, Master Agency Services Agreement, Master Agency Services Agreement
