Common use of GUEST’S RIGHTS AND OBLIGATIONS, ETC Clause in Contracts

GUEST’S RIGHTS AND OBLIGATIONS, ETC. 7.1 Rights of the Guest in case of non-completion of the Arrangement If the Arrangement cannot be provided according to the Booking Confirmation and these terms and conditions, and SkiStar is unable to offer the Guest equivalent alternative services, the Guest is entitled to withdraw from the agreement. The Guest also has the right to withdraw from the agreement if the terms and conditions are changed significantly to the detriment of the Guest. SkiStar shall then refund the full amount paid, less an amount for any portion of the Arrangement already received by the Guest. In order for the Guest to be entitled to withdraw from the agreement, the Guest must notify SkiStar as soon as possible. The Guest must notify SkiStar without undue delay during the stay of any faults that occur during the stay so that SkiStar has a chance to rectify them. If the Guest has not notified the relevant staff on site of errors and deficiencies and SkiStar has thus not been given the opportu- nity to assist, the Guest is not entitled to a price reduction or compensation in accordance with practice and the booking terms. 7.2 Right to remedy, price reduction and damages If the Arrangement is not provided in accordance with the agreement, SkiStar must rectify the defect within a reasonable time. However, SkiStar is not responsible for rectifying defects if it is impossible or if the cost of rectification would be disproportio- nate. If SkiStar fails to rectify the defect, the Guest may be entitled to a discount and compensation. The Guest is not entitled to a discount and/or com- pensation for defects during the stay (including, but not limited to, Service Disruptions) or cancellation of the trip by SkiStar if SkiStar can prove that the trip could not have gone ahead or that the defect was caused by impediments or circumstances beyond SkiStar’s control, which SkiStar could not reasonably have anticipated when entering into the agreement and the consequences of which SkiStar could not reasonably have avoided or overcome, such as temporary loss of IT services, TV signal, water or energy supply. Compensation for any claims for damage covered by the provisions of the Swedish Maritime Act, the Air Traffic Act, the Railway Act or other transport laws will be limited to the amounts indicated in those laws at the time the damage occurred. It is the responsibility of the Guest to limit any damage as far as possible. 7.3 Specifics on SkiPass In accordance with current trade regulations from SLAO (see link in paragraph 1), the Guest is entitled to a price reduction in respect of SkiPass and/or damages for disruptions only provided that: 1. the limited availability lasted for more than 1/3 of the period of validity of the SkiPass, and 2. the limited availability covers more than 2/3 of the ski area under normal conditions. Refunds for Service Disruptions shall correspond to the part of the validity period of the SkiPass that could not be used. For example, if the Guest was unable to cross one or more national borders (Sweden, Norway) and therefore could not use SkiStar All at SkiStar’s de- stinations abroad, the Guest cannot claim a price re- duction or a refund of SkiStar All where such travel restrictions or other reasons are beyond SkiStar’s control. This is because SkiStar All can be used at all SkiStar destinations in the country where the Guest has purchased the season pass. This point 7.3 does not apply to SkiStar All Year; see Section 8.5 instead. 7.4 Specifics on Activities Guests and Travelling Companions must comply with the safety rules issued by SkiStar on site for a particular Activity. The Guest who books the Activity for Travelling Companions is responsible for ensuring that they are also aware of and comply with those safety rules. Full information about the safety rules applying to each Activity is provided in the on-site information/ signs and at xxxxx://xxx.xxxxxxx.xxx/en/aktiviteter/. 7.5 Specifics on rental of Sports Equipment Guests are required to show ID when collecting hired Sports Equipment, and to pay in advance. During the rental period, the Guest is responsible for and care of the Sports Equipment in the best possible way. In the event of recklessness or neg- ligence the Guest is liable to pay for any damages incurred. Sports Equipment must be returned in a clean state. All Sports Equipment must be returned by the time stated in the Booking Confirmation. If Sports Equipment is not returned, the Guest will be charged the full sales value. The Guest is liable for compensation if the equipment is stolen (see se- xxxxxx conditions for taking out Skiing and Activity Insurance). A medical certificate and ERV’s skiing and activity insurance (not valid for children 0-6 years) are required for refunds in case of cancella- tion during the rental period due to illness or injury. 7.6 The Guest’s right to transfer the contract The Guest has the right to replace himself with another person and SkiStar shall approve that person unless there are particular reasons not to do so. One such reason could be that the exchange of traveller must be approved by the transport company or another company used by SkiStar. Guests must notify the change at least five (5) days before the Outward Journey or Departure. In the event of changes to bookings, SkiStar is entitled to charge a reasonable fee for the cost, and be able to show how the cost was calculated. If the agreement is transferred, the transferor and the transferee are jointly and severally liable to SkiStar for the outstanding balance of the Arrangement and for any additional costs that may arise as a result of the transfer.

GUEST’S RIGHTS AND OBLIGATIONS, ETC. 7.1 Rights of the Guest guest in case of non-completion of the Arrangement If the Arrangement cannot be provided according to the Booking Confirmation and these terms and conditions, and SkiStar is unable to offer the Guest equivalent alternative services, the Guest is entitled to withdraw from the agreement. The Guest also has the right to withdraw from the agreement if the terms and conditions are changed significantly to the detriment of the Guest. SkiStar shall then refund the full amount paid, less an amount for any portion of the Arrangement already received by the Guest. In order for the Guest to be entitled to withdraw from the agreement, the Guest must notify SkiStar as soon as possible. The Guest must notify SkiStar without undue delay during the stay of any faults that occur during the stay so that SkiStar has a chance to rectify them. If the Guest has not notified the relevant staff on site of errors and deficiencies and SkiStar has thus not been given the opportu- nity to assist, the Guest is not entitled to a price reduction or compensation in accordance with practice and the booking terms. 7.2 Right to remedy, price reduction and damages If the Arrangement is not provided in accordance with the agreement, SkiStar must rectify the defect within a reasonable time. However, SkiStar is not responsible for rectifying defects if it is impossible or if the cost of rectification would be disproportio- nate. If SkiStar fails to rectify the defect, the Guest may be entitled to a discount and compensation. The Guest is not entitled to a discount and/or com- pensation for defects during the stay (including, but not limited to, Service Disruptions) or cancellation of the trip by SkiStar if SkiStar can prove that the trip could not have gone ahead or that the defect was caused by impediments or circumstances beyond SkiStar’s control, which SkiStar could not reasonably have anticipated when entering into the agreement and the consequences of which SkiStar could not reasonably have avoided or overcome, such as temporary loss of IT services, TV signal, water or energy supply. Compensation for any claims for damage covered by the provisions of the Swedish Maritime Act, the Air Traffic Act, the Railway Act or other transport laws will be limited to the amounts indicated in those laws at the time the damage occurred. It is the responsibility of the Guest to limit any damage as far as possible. 7.3 Specifics on SkiPass In accordance with current trade regulations from SLAO (see link in paragraph 1), the Guest is entitled to a price reduction in respect of SkiPass and/or damages for disruptions only provided that: 1. the limited availability lasted for more than 1/3 of the period of validity of the SkiPass, and 2. the limited availability covers more than 2/3 of the ski area under normal conditions. Refunds for Service Disruptions shall correspond to the part of the validity period of the SkiPass that could not be used. For example, if the Guest was unable to cross one or more national borders (Sweden, Norway) and therefore could not use SkiStar All at SkiStar’s de- stinations abroad, the Guest cannot claim a price re- duction or a refund of SkiStar All where such travel restrictions or other reasons are beyond SkiStar’s control. This is because SkiStar All can be used at all SkiStar destinations in the country where the Guest has purchased the season pass. This point 7.3 does not apply to SkiStar All Year; see Section 8.5 instead. 7.4 Specifics on Activities Guests and Travelling Companions must comply with the safety rules issued by SkiStar on site for a particular Activity. The Guest who books the Activity for Travelling Companions is responsible for ensuring that they are also aware of and comply with those safety rules. Full information about the safety rules applying to each Activity is provided in the on-site information/ signs and at xxxxx://xxx.xxxxxxx.xxx/en/aktiviteter/. 7.5 Specifics on rental of Sports Equipment sports equipment Guests are required to show ID when collecting hired Sports Equipment, and to pay in advance. During the rental period, the Guest is responsible for and care of the Sports Equipment in the best possible way. In the event of recklessness or neg- ligence the Guest is liable to pay for any damages incurred. Sports Equipment must be returned in a clean state. All Sports Equipment must be returned by the time stated in the Booking Confirmation. If Sports Equipment is not returned, the Guest will be charged the full sales value. The Guest guest is liable for compensation if the equipment is stolen (see se- xxxxxx conditions for taking out Skiing skiing and Activity Insuranceactivity insurance). A medical certificate and ERV’s skiing and activity insurance (not valid for children 0-6 years) are required for refunds in case of cancella- tion during the rental period due to illness or injury. 7.6 The Guestguest’s right to transfer the contract The Guest has the right to replace himself with another person and SkiStar shall approve that person unless there are particular reasons not to do so. One such reason could be that the exchange of traveller must be approved by the transport company or another company used by SkiStar. Guests must notify the change at least five (5) days before the Outward Journey outward journey or Departuredeparture. In the event of changes to bookings, SkiStar is entitled to charge a reasonable fee for the cost, and be able to show how the cost was calculated. If the agreement is transferred, the transferor and the transferee are jointly and severally liable to SkiStar for the outstanding balance of the Arrangement and for any additional costs that may arise as a result of the transfer. 7.7 Obligations of the guest, etc. In order to enter into an agreement with SkiStar in respect of lodging and/or insurance, the Guest shall be aged 18 or over. All members of the group staying in the accommodation must be aged 18 or over. Guests must satisfy the age requirement for entry to the accommodation. Identification will be checked. If the Guest does not satisfy the age requirement on entering the accommodation, the cancellation rules in paragraph 3apply. The age limit does not apply to children accompanied by a guardian. When booking accommodation, a bed is obligatory for children over three years of age. Exceptions to the above rules may be made for organised groups and travel parties by agreement with SkiStar. Guests can find up-to-date check-in and check-out information by logging into My Page at www.skistar. com or the SkiStars App. SkiStar’s alpine range (including snowboarding, cycling etc.) and SkiStar’s range of other Activities only cover the geographical area that SkiStar has calculated for the activity. The alpine range includes, for example, only the bottom area, lifts and secured and groomed slopes. SkiStar has no responsibility for skiing/cycling etc. outside secured and groomed slopes, which is associated with a high risk of injury and is not recommended. The Guest/Subscriber and all Co-Travellers must comply with the rules of order, safety conditions, instructions and regulations communicated to the Guest/Subscriber regarding travel, lodging and other products/services covered by the Arrange- ment/Subscription, as well as the general industry regulations communicated by SLAO, including skiing regulations (see link in point 1). Such instruc- tions include, for example, instructions given on site regarding open/closed slopes, the opening hours of the facility, special rules for e.g. night skiing and sa- fety conditions for skiing/cycling and the respective Activity. SkiStar is not liable for any damage caused by the Guest’s/Subscriber’s actions in violation of such instructions, e.g. skiing outside marked slopes or violation of safety conditions. Between. 11 pm and 7 am, Guests and all Travelling Companions must show the greatest consideration and avoid disturbing other guests. Guests must also show respect for each other at all other times of day. Disturbances will be dealt with in consultation with the concierge. Guests will be fined for the disturbance regardless of the time of day. The fine is SEK 1 500-SEK 5 000 per disturbance, depen- ding on its nature and severity. This is assessed in consultation with the concierge. Hotels may have different codes of conduct and Guests will be notified of these when they check in. The Guest is fully responsible for any damage to the lodging and its furniture. If the no smoking or no pets rules are violated, a cleaning cost of at least SEK 6,000 will be charged. The Guest may not use the lodging for any purpose other than the one agreed upon at the time the booking was made. The Guest is also not permitted to allow more people to stay overnight in the lodging or put up a tent, caravan, bath tub, music system or similar on any plot belonging to the lodging. SkiStar lodging where it is not allowed to smoke or bring pets is not sanitised to cater for allergy suffe- rers. The price of lodging does not include cleaning, bed linens, towels, cots/high chairs, toilet paper, cleaning supplies, etc. unless otherwise stated in the Booking Confirmation. If departure cleaning has not been booked, the Guest shall clean the property before Departure in accordance with the cleaning instructions. If these rules are not observed, SkiStar will debit a fee of SEK 1,500 or more (depending on the size of the lodging). The Guest can book end- of-stay cleaning prior to Arrival. Booked or obliga- tory cleaning does not include basic cleaning inside and out, washing dishes or emptying rubbish/ removal of empty bottles. SkiStar is not responsible for items left behind. In the case of accommodation in a cabin/apart- ment, the Guest is responsible for snow shovelling and/or anti-slip measures in connection with the lodging during the entire period of stay. Guests may only charge electric vehicles at the designated char- ging point. Violation will be punished with regard to the risk of fire, in which case SkiStar will charge the Guest a fee of SEK 5,000. SkiStar has the right to disconnect the Guest’s charging cable if it is used for charging an electric vehicle at a location other than the designated charging location. All keys and/or key cards to the lodging must be handed over upon Departure, otherwise a fee of 2 000 SEK for lock change and/or lock re-coding and 200 SEK for lost key card will be charged. SkiStar has the right to cancel the agreement with immediate effect if the Guest or any person in the Guest’s party behaves in a disorderly manner and/ or causes damage to the lodging or the surroun- ding area, or if the lodging is used for a purpose other than those intended. If the agreement is cancelled under this provision, the Guest and those in his/her party shall immediately move out of the lodging and no refund will be paid for the lodging price. SkiStar is also entitled to levy the Guest a cost equivalent to the damage, but at least SEK 5,000. SkiStar reserves the right to be able to close the lodging and remove the Guest’s belongings in the event of immediate termination of the agreement. SkiStar will provide information about the appli- cable passports and visas for countries within the EEA. However, the guest is responsible for obser- ving the necessary formalities for the completion of the trip. For information see xxxxx://xxx.xxxxxxx. com/en/myskistar/general-booking-information/ passports-visas-toll/ or contact SkiStar on 0000 00 00 00.

GUEST’S RIGHTS AND OBLIGATIONS, ETC. 7.1 Rights of the Guest in case of non-completion of The Guest's rights if the Arrangement is not fulfilled If the Arrangement cannot be provided according to the Booking Confirmation and these terms and conditions, and SkiStar is unable to offer the Guest equivalent alternative services, the Guest is entitled to withdraw from the agreement. The Guest also has the right to withdraw from the agreement if the terms and conditions are changed significantly to the detriment of the Guest. SkiStar shall then refund the full amount paid, less an amount for any portion of the Arrangement already received by the Guest. In order for The Guest may only claim errors in the Guest to be entitled to withdraw from the agreementArrangement if he/she informs SkiStar within a reasonable time, the Guest and no later than two months after Departure. Notification must notify SkiStar take place as soon as possible and, if possible, at the destination. The When determining any price deduction or compensation for damage, the time when the Guest must notify SkiStar without undue delay during the stay of any faults that occur during the stay so complained is taken into account if such a message would have meant that SkiStar has a chance could have rectified the error. More information and access to rectify them. If the Guest has not notified the relevant staff on site of errors and deficiencies and SkiStar has thus not been given the opportu- nity to assist, the Guest is not entitled to a price reduction or compensation in accordance with practice and the booking terms.complaint form can be found at xxxxx://xxx.xxxxxxx.xxx/en/myskistar/general- booking-information/complaints/. 7.2 Right to remedyrectification, price reduction discount and damages compensation If the Arrangement is not provided in accordance with the agreement, SkiStar must rectify the defect within a reasonable time. However, SkiStar is not responsible for rectifying defects if it is impossible or if the cost of rectification would be disproportio- natedisproportionate. If SkiStar fails to rectify the defect, the Guest may be entitled to a discount and and/or compensation. The Guest is not entitled to a discount and/or com- pensation compensation for defects during the stay (including, but not limited to, Service Disruptions) or cancellation of the trip by SkiStar SkiStar, if SkiStar can prove that the trip could not have gone ahead or that the defect was caused by impediments or circumstances beyond SkiStar’s 's control, which SkiStar could not reasonably have anticipated when entering into the agreement and the consequences of which SkiStar could not reasonably have avoided or overcome, such as temporary loss of IT services, TV signal, water or energy supply. Compensation for any claims for damage covered by the provisions of the Swedish Norwegian Maritime Act, the Air Traffic Act, the Railway Act or other transport laws will be limited to the amounts indicated in those laws at the time the damage occurred. It is the responsibility of the Guest to limit any damage as far as possible. 7.3 Specifics on Specific provisions for the SkiPass In accordance with current trade regulations from SLAO ALF (see link in paragraph 1), the Guest is entitled to a proportional price reduction in respect of SkiPass and/or damages for Service disruptions only provided that: 1. ) the Service Disruption lasted for at least 30 minutes, and 2) the limited availability lasted for more than 1/3 of the period of validity of the SkiPass. There are no price reductions for day passes, and 2. the limited availability covers more than 2/3 of the ski area under normal conditionshalf-day passes or hourly passes. Refunds for Service Disruptions shall correspond to the 50% of that part of the validity period of the SkiPass that could not be used. In the event of Service disruptions that is beyond SkiStar's control, the price reduction shall be 50% of the proportionate price reduction described above. This applies, for example, to Service disruptions due to weather and wind conditions, lack of snow, landslides, lightning strikes, floods, fire, power cuts, strikes, public law prohibitions or orders, epidemics/pandemics, etc. Regardless of the reason for the Service disruptions, any price reductions are limited to 50 % of the purchase price. For example, if the Guest was unable to cross one or more national borders (Sweden, Norway) and therefore could not use SkiStar All at SkiStar’s de- stinations 's destinations abroad, the Guest cannot claim a price re- duction reduction or a refund of SkiStar All where such travel restrictions or other reasons are beyond SkiStar’s 's control. This is because SkiStar All can be used at all SkiStar SkiStar's destinations in the country where the Guest has purchased bought the season pass. This point 7.3 does not apply to SkiStar All Year; see Section 8.5 instead. 7.4 Specifics on Specific provisions for Activities and Activity Pass Guests and Travelling Companions must comply with the safety rules issued by SkiStar on site for a particular Activity. The Guest who books the Activity for Travelling Companions is responsible for ensuring that they are also aware of and comply with those safety rules. Full information about the safety rules applying to each Activity is provided in the on-site information/ information/signs and at xxxxx://xxx.xxxxxxx.xxx/en/aktiviteter/.xxxxx://xxx.xxxxxxx.xxx/activity-terms/. What is stated in section 7.3 on price reductions in the event of a Service Disruption shall apply correspondingly to Activity Pass. 7.5 Specifics on rental Specific provisions for the hire of Sports Equipment Guests are required to show ID when collecting hired Sports Equipment, and to pay in advance. It is the responsibility of the Guest to carefully examine the Sports Equipment at the time of collection. If there are deficiencies in the Sports Equipment, the Guest has the right to exchange it for other equivalent Sports Equipment. During the rental period, the Guest is responsible for and care of the Sports Equipment in the best possible way. In the event of recklessness or neg- ligence negligence the Guest is liable to pay for any damages incurred. Sports Equipment must be returned in a clean state. All Sports Equipment must be returned by the time stated in the Booking Confirmation. If Sports Equipment is not returned, the Guest will be charged the full sales value. The Guest is Guests are liable for compensation if repaying the cost of stolen equipment is stolen (see se- xxxxxx separate terms and conditions for when taking out Skiing and Activity Insurance). A medical certificate and ERV’s skiing and activity insurance (not valid ERV Activity Insurance must be provided to obtain a refund for children 0-6 years) are required for refunds in case of cancella- tion during the rental period cancellation due to illness or injuryinjury during the hire period (not applicable to children under 6). 7.6 The Guest’s right to transfer the contract agreement The Guest has the right to replace himself with another person and SkiStar shall approve that person unless there are particular reasons not to do so. One such reason could be that the exchange of traveller must be approved by the transport company or another company used by SkiStar. Guests The Guest must notify SkiStar of the change exchange at least five (5) 5 days before the Outward Journey or Departure. In the event of If changes are made to bookings, SkiStar is entitled to charge a reasonable fee for the cost, to cover costs and be able to must also show how the cost was has been calculated. If the agreement is transferred, the transferor party transferring the agreement and the transferee party acquiring it are jointly and severally liable responsible to SkiStar for the outstanding balance of payment for the Arrangement and for any additional extra costs that may arise as a result of incurred in connection with the transfer. 7.7 The Guest's obligations, etc. In order to enter into an agreement with SkiStar in respect of lodging and/or insurance, the Guest shall be aged 18 or over. All members of the group staying in the accommodation must be aged 18 or over. Guests must satisfy the age requirement for entry to the accommodation. Identification will be checked. If the Guest does not satisfy the age requirement on entering the accommodation, the cancellation rules in paragraph 3apply. The age limit does not apply to children accompanied by a guardian. When booking accommodation, a bed is obligatory for children over three years of age. Exceptions to the above rules may be made for organised groups and travel parties by agreement with SkiStar. Guests can log in to My Page at xxx.xxxxxxx.xxx or the SkiStar app to find current information on checking in and out. Guests/Subscribers and all Travelling Companions must comply with the rules of order, safety conditions, instructions and regulations communicated to the Guest/Subscriber regarding travel, lodging and other products/services covered by the Arrangement/Subscription, as well as the general industry regulations communicated by XXX’s general industry regulations, including the skiing rules (see link in paragraph 1). Instructions include, for example, instructions issued on site concerning open/closed slopes, opening times, special rules for night skiing and safety rules for skiing/cycling and each Activity. SkiStar is not liable for any damage that may be caused by Guests/Travelling Companion’s/Subscribers failing to follow these instructions, for example skiing outside marked slopes or breaking the safety rules. Special conditions regarding skiing/cycling etc. outside prepared and secured slopes SkiStar's alpine range (including snowboarding, cycling etc.) and SkiStar's range of other Activities only cover the geographical area that SkiStar has calculated for the Activity. The alpine range includes, for example, only the bottom area, lifts and secured and groomed slopes. SkiStar has no responsibility for skiing/cycling etc. outside secured and groomed slopes, which is associated with a high risk of injury and is not recommended. Between 11 pm and 7 am, Guests and all Travelling Companions must show the greatest consideration and avoid disturbing other guests. Guests must also show respect for each other at all other times of day. Disturbances will be dealt with in consultation with the concierge. Guests will be fined for the disturbance regardless of the time of day. The fine is NOK 1,500-NOK 5,000 per disturbance, depending on its nature and severity. This is assessed in consultation with the concierge. Hotels may have different codes of conduct and Guests will be notified of these when they check in. The Guest is fully responsible for any damage to the lodging and its furniture. Any damage to the lodging or its furnishings will be charged to the Guest. If the no smoking or no pets rules are violated, a cleaning cost of at least NOK 6,000 will be charged. The Guest may not use the lodging for any purpose other than the one agreed upon at the time the booking was made. The Guest is also not permitted to allow more people to stay overnight in the lodging or put up a tent, caravan, bath tub, music system or similar on any plot belonging to the lodging. SkiStar lodging where it is not allowed to smoke or bring pets is not sanitised to cater for allergy sufferers. The price of lodging does not include cleaning, bed linens, towels, cots/high chairs, toilet paper, cleaning supplies, etc. unless otherwise stated in the Booking Confirmation. If departure cleaning has not been booked, the Guest shall clean the property before Departure in accordance with the cleaning instructions. If this is not observed, or the accommodation is otherwise not vacated in time for Departure, SkiStar will charge a fee from NOK 1,500, depending on the size of the accommodation. The Guest can book end-of-stay cleaning prior to Arrival. Booked or obligatory cleaning does not include basic cleaning inside and out, washing dishes or emptying rubbish/removal of empty bottles. SkiStar is not responsible for forgotten or lost items. More information and a form to request a specific item at xxxxx://xxx.xxxxxxx.xxx/en/myskistar/customer- service-support/lost-misplaced/.When staying in a cabin/apartment the Guest is responsible for ensuring that snow is removed and/or slippery conditions in direct connection to the lodging are dealt with during the entire period of stay. The Guest may only charge electric vehicles at a designated charging point. SkiStar may charge the Guest NOK 5 000 for behaviour which may cause a fire risk. SkiStar is entitled to disconnect the Guest’s electricity cable if it is used to charge electric vehicles outside the designated charging bays. All keys and/or key cards to the accommodation must be returned on departure. Failure to do so will result in a charge of at least NOK 2,000 for changing and/or recoding locks and NOK 200 for lost key cards. SkiStar has the right to cancel the agreement with immediate effect if the Guest or any person in the Guest’s party behaves in a disorderly manner and/or causes damage to the lodging or the surrounding area, or if the lodging is used for a purpose other than those intended. If the agreement is cancelled under this provision, the Guest and those in his/her party shall immediately move out of the lodging and no refund will be paid for the lodging price. SkiStar is also entitled to levy the Guest a cost equivalent to the damage, but at least NOK 5,000. SkiStar reserves the right to be able to close the lodging and remove the Guest's belongings in the event of immediate termination of the agreement. SkiStar will provide information about the applicable passports and visas for countries within the EEA. The Guest is, however, responsible for taking care of the necessary formalities for the trip. For more information see xxxxx://xxx.xxxxxxx.xxx/en/myskistar/general- booking-information/passports-visas-toll/ or contact SkiStar by phone at 00 00 00 00. SkiStar’s gift vouchers may not be used for marketing or competitions. 8 SPECIFICS ABOUT SKISTAR ALL YEAR What is stated in this paragraph 8 applies to SkiStar All Year instead of what is stated about the purchase of SkiPasses etc. in paragraphs Fel! Hittar inte referenskälla. and 3. In order to be entitled to subscribe to SkiStar All Year, the Subscriber must: i) has reached the age of 18, ii) is a member of SkiStar's customer club SkiStar Member, and

GUEST’S RIGHTS AND OBLIGATIONS, ETC. 7.1 Rights of the Guest in case of non-completion of The Guest's rights if the Arrangement is not fulfilled If the Arrangement cannot be provided according to the Booking Confirmation and these terms and conditions, and SkiStar is unable to offer the Guest equivalent alternative services, the Guest is entitled to withdraw from the agreement. The Guest also has the right to withdraw from the agreement if the terms and conditions are changed significantly to the detriment of the Guest. SkiStar shall then refund the full amount paid, less an amount for any portion of the Arrangement already received by the Guest. In order for the Guest to be entitled to withdraw from the agreement, the Guest must notify shall inform SkiStar of this intention as soon as possible. The Guest must notify SkiStar Problems that arise during the Guest’s stay shall be reported without undue delay during the stay of any faults that occur during by the stay Guest so that SkiStar has a chance an opportunity to rectify themthe situation. If the Guest has did not notified report any defects or inadequacies to the relevant staff personnel on site of errors and deficiencies and SkiStar has thus therefore did not been given have the opportu- nity opportunity to assistrectify the situation, the Guest is will not be entitled to a price reduction discount or compensation in accordance with customary practice and the our booking terms. 7.2 Right to remedyrectification, price reduction discount and damages compensation If the Arrangement is not provided in accordance with the agreement, SkiStar must rectify the defect within a reasonable time. However, SkiStar is not responsible for rectifying defects if it is impossible or if the cost of rectification would be disproportio- natedisproportionate. If SkiStar fails to rectify the defect, the Guest may be entitled to a discount and and/or compensation. The Guest is not entitled to a discount and/or com- pensation compensation for defects during the stay (including, but not limited to, Service Disruptions) or cancellation of the trip by SkiStar SkiStar, if SkiStar can prove that the trip could not have gone ahead or that the defect was caused by impediments or circumstances beyond SkiStar’s 's control, which SkiStar could not reasonably have anticipated when entering into the agreement and the consequences of which SkiStar could not reasonably have avoided or overcome, such as temporary loss of IT services, TV signal, water or energy supply. Compensation for any claims for damage covered by the provisions of the Swedish Norwegian Maritime Act, the Air Traffic Act, the Railway Act or other transport laws will be limited to the amounts indicated in those laws at the time the damage occurred. It is the responsibility of the Guest to limit any damage as far as possible. 7.3 Specifics on SkiPass In accordance with current trade regulations from SLAO (see link in paragraph 1), the Guest is entitled to a price reduction in respect of SkiPass and/or damages for disruptions only provided that: 1. the limited availability lasted for more than 1/3 of the period of validity of the SkiPass, and 2. the limited availability covers more than 2/3 of the ski area under normal conditions. Refunds for Service Disruptions shall correspond to the part of the validity period of the SkiPass that could not be used. For example, if the Guest was unable to cross one or more national borders (Sweden, Norway) and therefore could not use SkiStar All at SkiStar’s de- stinations abroad, the Guest cannot claim a price re- duction or a refund of SkiStar All where such travel restrictions or other reasons are beyond SkiStar’s control. This is because SkiStar All can be used at all SkiStar destinations in the country where the Guest has purchased the season pass. This point 7.3 does not apply to SkiStar All Year; see Section 8.5 instead. 7.4 Specifics on Activities Guests and Travelling Companions must comply with the safety rules issued by SkiStar on site for a particular Activity. The Guest who books the Activity for Travelling Companions is responsible for ensuring that they are also aware of and comply with those safety rules. Full information about the safety rules applying to each Activity is provided in the on-site information/ signs and at xxxxx://xxx.xxxxxxx.xxx/en/aktiviteter/. 7.5 Specifics on rental of Sports Equipment Guests are required to show ID when collecting hired Sports Equipment, and to pay in advance. During the rental period, the Guest is responsible for and care of the Sports Equipment in the best possible way. In the event of recklessness or neg- ligence the Guest is liable to pay for any damages incurred. Sports Equipment must be returned in a clean state. All Sports Equipment must be returned by the time stated in the Booking Confirmation. If Sports Equipment is not returned, the Guest will be charged the full sales value. The Guest is liable for compensation if the equipment is stolen (see se- xxxxxx conditions for taking out Skiing and Activity Insurance). A medical certificate and ERV’s skiing and activity insurance (not valid for children 0-6 years) are required for refunds in case of cancella- tion during the rental period due to illness or injury. 7.6 The Guest’s right to transfer the contract The Guest has the right to replace himself with another person and SkiStar shall approve that person unless there are particular reasons not to do so. One such reason could be that the exchange of traveller must be approved by the transport company or another company used by SkiStar. Guests must notify the change at least five (5) days before the Outward Journey or Departure. In the event of changes to bookings, SkiStar is entitled to charge a reasonable fee for the cost, and be able to show how the cost was calculated. If the agreement is transferred, the transferor and the transferee are jointly and severally liable to SkiStar for the outstanding balance of the Arrangement and for any additional costs that may arise as a result of the transfer.