Common use of Guidance Note to Customer Clause in Contracts

Guidance Note to Customer. Insert description of the relevant Milestones] We refer to the agreement (Call Off Contract) relating to the provision of the Services between the [insert Customer name] (Customer) and [insert Supplier name] (Supplier) dated [insert Call Off Commencement Date dd/mm/yyyy]. The definitions for terms capitalised in this certificate are set out in this Call Off Contract. [We confirm that all the Deliverables relating to Milestone [number] have been tested successfully in accordance with the Testing Strategy Plan relevant to this Milestone [or that a conditional Test Certificate has been issued in respect of those Deliverables that have not satisfied the relevant Test Success Criteria.]]* [OR] [This Satisfaction Certificate is granted pursuant to paragraph 13.1 of Call Off Schedule 5 (Testing) of this Call Off Contract on the condition that any Test Issues are remedied in accordance with the Rectification Plan attached to this certificate.]* [You may now issue an invoice in respect of the Milestone Payment associated with this Milestone in accordance with the provisions of Call Off Schedule 3 (Call Off Contract Charges, Payment and Invoicing)]* [*Guidance Note: delete as appropriate] Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of Xxxxxxxx] CALL OFF SCHEDULE 6: SERVICE LEVELS, SERVICE CREDITS AND PERFORMANCE MONITORING SCOPE This Call Off Schedule (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Services will be monitored. This Call Off Schedule comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; Annex 2 to Part A – Critical Service Level Failure; Part B: Performance Monitoring; and Annex 1 to Part B: Additional Performance Monitoring Requirements.

Guidance Note to Customer. Insert description of the relevant Deliverables/Milestones] We refer to the agreement ("Call Off Contract") relating to the provision of the Goods and/or [Services ] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyyyyyy ]. The definitions for terms capitalised in this certificate are set out in this the Call Off Contract. [We confirm that all of the [Deliverables relating to Milestone Milestone(s)]/[Milestone(s)] [numberinsert relevant description and/or reference numbers(s) from the Implementation Plan] have been tested successfully Achieved by the Supplier in accordance with the Testing Strategy Plan Test relevant to this Milestone [or that a conditional Test Certificate has been issued in respect of those Deliverables that have not satisfied the relevant Test Success CriteriaMilestone(s).]]* [OR] [This Satisfaction Certificate is granted pursuant to paragraph 13.1 of Call Off Schedule 5 (Testing) of this Call Off Contract on the condition that any Test Issues are remedied in accordance with the Rectification Plan attached to this certificate.]* [You may now issue an invoice in respect of the Milestone Payment associated with this Milestone in accordance with the provisions of Call Off Schedule 3 (Call Off Contract Charges, Payment and Invoicing)]* [*Guidance Note: delete as appropriate] Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of Xxxxxxxx] 12/08/2013 CALL OFF SCHEDULE 6: SERVICE LEVELS, SERVICE CREDITS AND PERFORMANCE MONITORING SCOPE This Call Off Schedule (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Goods and/or Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Goods and/or Services will be monitored. This Call Off Schedule comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; Annex 2 to Part A – Critical Service Level Failure; Part B: Performance Monitoring; and Annex 1 to Part B: Additional Performance Monitoring Requirements.

Guidance Note to Customer. Insert description of the relevant Milestones] We refer to the agreement (Call Off Contract) relating to the provision of the Services between the [insert Customer name] (Customer) and [insert Supplier name] (Supplier) dated [insert Call Off Commencement Date dd/mm/yyyyyyyy ]. The definitions for terms capitalised in this certificate are set out in this Call Off Contract. [We confirm that all the Deliverables relating to Milestone [number] have been tested successfully in accordance with the Testing Strategy Plan relevant to this Milestone [or that a conditional Test Certificate has been issued in respect of those Deliverables that have not satisfied the relevant Test Success Criteria.]]* [OR] [This Satisfaction Certificate is granted pursuant to paragraph 13.1 of Call Off Schedule 5 (Testing) of this Call Off Contract on the condition that any Test Issues are remedied in accordance with the Rectification Plan attached to this certificate.]* [You may now issue an invoice in respect of the Milestone Payment associated with this Milestone in accordance with the provisions of Call Off Schedule 3 (Call Off Contract Charges, Payment and Invoicing)]* [*Guidance Note: delete as appropriate] Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of Xxxxxxxx] CALL OFF SCHEDULE 6: SERVICE LEVELS, SERVICE CREDITS AND PERFORMANCE MONITORING SCOPE This Call Off Schedule (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Services will be monitored. This Call Off Schedule comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; Annex 2 to Part A – Critical Service Level Failure; Part B: Performance Monitoring; and Annex 1 to Part B: Additional Performance Monitoring Requirements.

Guidance Note to Customer. Insert description of the relevant Deliverables/Milestones] We refer to the agreement ("Call Off Contract") relating to the provision of the Services Goods and/or [Services] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyyyyyy ]. The definitions for terms capitalised in this certificate are set out in this the Call Off Contract. [We confirm that all of the [Deliverables relating to Milestone Milestone(s)]/ [numberMilestone(s)] [insert relevant description and/or reference numbers(s) from the Implementation Plan] have been tested successfully Achieved by the Supplier in accordance with the Testing Strategy Plan Test relevant to this Milestone [or that a conditional Test Certificate has been issued in respect of those Deliverables that have not satisfied the relevant Test Success CriteriaMilestone(s).]]* [OR] [This Satisfaction Certificate is granted pursuant to paragraph 13.1 of Call Off Schedule 5 (Testing) of this Call Off Contract on the condition that any Test Issues are remedied in accordance with the Rectification Plan attached to this certificate.]* [You may now issue an invoice in respect of the Milestone Payment associated with this Milestone in accordance with the provisions of Call Off Schedule 3 (Call Off Contract Charges, Payment and Invoicing)]* [*Guidance Note: delete as appropriate] Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of Xxxxxxxx] 12/08/2013 CALL OFF SCHEDULE 6: SERVICE LEVELS, SERVICE CREDITS AND PERFORMANCE MONITORING SCOPE This Call Off Schedule (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Goods and/or Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Goods and/or Services will be monitored. This Call Off Schedule comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; Annex 2 to Part A – Critical Service Level Failure; Part B: Performance Monitoring; and Annex 1 to Part B: Additional Performance Monitoring Requirements.