Hardware Replacement Procedure Sample Clauses

Hardware Replacement Procedure. For Customers who have purchased Support for their Hardware, upon a suspicion of a Hardware related issue, the Customer will approach their CCSP for 1st level diagnosis. If the CCSP determines that the issue requires RMA replacement – the CCSP will open a Service Request on behalf of the Customer with Check Point TAC. For Appliance with Co-Premium or Co-Elite support, Check Point TAC will process RMA immediately. For Appliance with Co-Standard support, Check Point will attempt to diagnose and resolve problem over the phone or web. Upon determination that the Hardware issue is related to a malfunction of one of the Hardware components, an RMA process will be initiated by Check Point TAC. Check Point TAC will either issue a replacement of the faulty part (like Power Supply, Fan, Hard Disk, etc.) or a full Unit Replacement. Check Point will send the required hardware to the Site location, as it appears in Customer’s User Center and as verified with CCSP when opening the Support Service Request, in accordance with the Hardware Support Plan Check Point designates for that Hardware. Customer must ship back the faulty Hardware product (or replaceable unit) suitably packaged according to the guidelines, as specified by Check Point in the RMA letter shipped with the replacement, to a location that Check Point designates. Return shipment of the faulty Hardware should be made within five (5) business days of the arrival of the replacement or approval of the RMA for Shelf Spare Unit usage, or pay standard Check Point list price of replacement for any Hardware.