Hardware Replacement/Repair Sample Clauses

Hardware Replacement/Repair. In the event that MEXL’s diagnostic efforts reveal Covered Hardware has failed and that such failures threaten the integrity of the Customer’s system, then MEXL will dispatch appropriate substitute equipment, at MEXL’s discretion, to the Customer’s site within sixteen (16) business days, per the conditions below. The Customer is responsible for requesting an RMA number from MEXL prior to returning the defective part(s), agreeing to MEXL’s RMA Policy (Section 9), any taxes or duty relating to the replacement hardware and conducting any installation and configuration of any replacement parts. The returned part(s) must clearly display the RMA number assigned by MEXL. Returned equipment may be subject to screening for misuse, or other charges not covered under this contract. Such installation does not void this Agreement as long as the component(s) replaced are warranted by MEXL to be customer replaceable; however, any damage incurred to Covered Hardware as a result of said replacement is not covered under this Agreement, and the Customer shall be liable for any related part or service costs.