Common use of Hardware/Software Support Clause in Contracts

Hardware/Software Support. The Contractor shall provide IT hardware/software support for the TS-MATS system. TS-MATS is a web-based application conversion of the DOS-based, stand-alone Materiel Army-wide Tracking Systems (MATS). The system has multiple roles for all trainers, managers, and maintainers. Information access and capabilities is based on the "need to know" of each user role. The Contractor shall coordinate with DA, ACOM’s, and HQ staffs on matters pertaining to the TS-MATS; define and formulate Management Information Requirements (MIR) of DA, ACOMs, and HQ staffs; create and execute system fielding plans; conduct analysis of Engineering Change Proposals (ECP’s); assist in the development of requirements documents and supporting products; provide system life cycle support in accordance with DoD, DA, TRADOC, and ATSC directives and publications; update various Army and DoD Automated Information System (AIS) databases (i.e. AITR; provide system hardware/software troubleshooting support; manage the System Improvement Memorandum (SIM) program; provide oversight of database conversions; provide oversight of and assistance to operations staff; assist in the development and execution of systematic approach for TADSS accountability; create/manage the TS-MATS Army Knowledge On-line (AKO) Knowledge Center (KC); provide TADSS availability data to training enablers and deployed/deploying forces in support of Operation Iraqi Freedom (OIF) and Global War on Terror (GWOT); complete and update the TRADOC XXX 350-9 publication and the TS-MATS strategy analysis.