Common use of Hosted VoIP Services Clause in Contracts

Hosted VoIP Services. In some service areas, WOW! offers Hosted VoIP services that have restrictions and limitations in addition to those otherwise described above. VoIP phones and switches used with WOW! Hosted VoIP Service must be provisioned and managed by WOW!. All VoIP phones must be installed in a secure manner. Customer is solely responsible for any and all fraudulent, illegal or other improper use of the Service arising from or related to improper installation of WOW! VoIP phones, or Customer supplied VoIP phones authorized by WOW!. In some service areas, WOW! may allow Customer to provide its own phone equipment for use in connection with the Hosted VoIP Services. Customer agrees that: (i) it will use only phone models that have been specifically approved by WOW! in writing, which phone models are subject to change from time to time by WOW!; and (ii) it must supply to WOW! MAC addresses for each Customer supplied phone; and (iii) the Customer supplied phones will be factory re-set by WOW! as part of the installation process, which may remove feature settings such as call forwarding or speed dial. Customer is responsible for implementing desired features after installation; and (iv) as further described in and subject to Section 20, Customer Equipment, Customer Equipment may require modification or reprogramming in order to function with the WOW! Service. Any such required modification or reprogramming (e.g., firmware upgrade or other modification of the Customer Equipment or its software) performed by WOW! is not guaranteed and will be performed by WOW! on a reasonable efforts basis only. Customer assumes all risks associated with any firmware upgrade, reprogramming or other modification and agrees that WOW! is not liable for any damage to Customer Equipment that may occur during the upgrade, reprogramming or modification process. If Customer uses the VoIP phone service in conjunction with a Third Party Provider (i.e., not a WOW! provided Internet service), Customer must work with its Third Party Provider to ensure that the Service and all phone features properly function, and resolve issues related to the Third Party Provider service, including port availability, bandwidth, jitter, packet loss and latency. WOW! has no control over or responsibility for Third Party Provider networks. BEFORE RECEIVING HOSTED VOIP SERVICES, ALL SERVICE RESTRICTIONS AND LIMITATIONS ASSOCIATED WITH HOSTED VOIP SERVICES, INCLUDING LIMITATIONS REGARDING E911 ACCESS AND “OFF-NET” USE OF THE SERVICES MUST BE READ, UNDERSTOOD AND ACKNOWLEDGED BY CUSTOMER AND ITS END USERS.