Common use of How Do You Make a Claim for a Refund Clause in Contracts

How Do You Make a Claim for a Refund. If you are a consumer customer and you believe that you have suffered a loss relating to a Substitute Check that you received and that was posted to your account, please contact your Account Officer. You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by a means to which you agreed) the Substitute Check in question or the account statement showing that the Substitute Check was posted to your account, whichever is later. We will extend this time period for a reasonable time if you were not able to make a timely claim because of extraordinary circumstances. Your claim must include: • A description of why you have suffered a loss (e.g., you think the amount withdrawn was incorrect); • An estimate of the amount of your loss; • An explanation of why the Substitute Check you received is insufficient to confirm that you suffered a loss; and • A copy of the Substitute Check and/or the following information to help us identify the Substitute Check: identifying information, for example the check number, the name of the person to whom you wrote the check, and the amount of the check. FUND TRANSFERS By signing the Application for Transfer of Funds (“Transfer Application”) and/or choosing the interbank transfer option of the Letter of Authorization to Pay Third Parties on Behalf of Bank Customers (“Letter of Authorization”), you also agree to the following provisions applicable to fund transfers (i.e., wire transfers and ACH transfers), including foreign/cross-border wire remittance transfers governed by Subpart B of Regulation E of the Consumer Financial Protection Bureau. They do not apply to electronic fund transfers governed by Subpart A of Regulation E of the Consumer Financial Protection Bureau, which are covered in the “Electronic Banking Services/Electronic Fund Transfers” section of this Agreement.

How Do You Make a Claim for a Refund. If you are a consumer customer and you believe that you have suffered a loss relating to a Substitute Check that you received and that was posted to your account, please contact your Account Officer. You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by a means to which you agreed) the Substitute Check in question or the account statement showing that the Substitute Check was posted to your account, whichever is later. We will extend this time period for a reasonable time if you were not able to make a timely claim because of extraordinary circumstances. Your claim must include: • A description of why you have suffered a loss (e.g., you think the amount withdrawn was incorrect); • An estimate of the amount of your loss; • An explanation of why the Substitute Check you received is insufficient to confirm that you suffered a loss; and • A copy of the Substitute Check and/or the following information to help us identify indentify the Substitute Check: identifying information, for example the check number, the name of the person to whom you wrote the check, and the amount of the check. FUND TRANSFERS TRANSFERS‌ By signing the Application for Transfer of Funds (“Transfer Application”) and/or choosing the interbank transfer option of the Letter of Authorization to Pay Third Parties on Behalf of Bank Customers (“Letter of Authorization”), you also agree to the following provisions applicable to fund transfers (i.e., wire transfers and ACH transfers), including foreign/cross-border wire remittance transfers governed by Subpart B of Regulation E of the Consumer Financial Protection Bureau. They do not apply to electronic fund transfers governed by Subpart A of Regulation E of the Consumer Financial Protection Bureau, which are covered in the “Electronic Banking Services/Electronic Fund Transfers” section of this Agreement.

How Do You Make a Claim for a Refund. If you are a consumer customer and you believe andyoubelieve that you have suffered a loss relating to a Substitute Check that you received Checkthat youreceived and that was posted to your account, please contact your Account Officer. You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by a means to which you whichyou agreed) the Substitute Check in question or the account statement showing that the Substitute Check was posted to your account, whichever is later. We will extend this time period for a reasonable time if you were not able to make a timely claim because of extraordinary circumstances. Your claim must include: • A description of why you have suffered a loss (e.g., you think the amount withdrawn was incorrect); • An estimate of the amount of your loss; • An explanation of explanationof why the Substitute Check you received is insufficient to confirm that you suffered yousuffered a loss; and • A copy of the Substitute Check and/or the following information to help us identify the Substitute Check: identifying information, for example the check number, the name of the person to whom you wrote the check, and the amount of the check. FUND TRANSFERS By signing the Application for Transfer of Funds (“Transfer Application”) and/or choosing the interbank transfer option of the Letter of Authorization to Authorizationto Pay Third Parties on Behalf of Bank Customers (“Letter of Authorization”), you also youalso agree to the following provisions applicable to fund transfers (i.e., wire transfers and ACH transfers), including foreign/cross-border wire remittance transfers governed by Subpart B of Regulation E of the Consumer Financial Protection Bureau. They do not apply to electronic fund transfers governed by Subpart A of Regulation E of the Consumer Financial Protection Bureau, which are covered in the “Electronic Banking Services/Electronic Fund Transfers” section of sectionof this Agreement.