IFOX OUTSOURCING CENTER PROCESSING OPERATIONS Sample Clauses

IFOX OUTSOURCING CENTER PROCESSING OPERATIONS. IFOX will perform all processing operations functions as necessary to run the Third Party Software in support of the applications processed on the IBM Mainframe at the IFOX Outsourcing Center. IFOX will procure, provide, and install all Equipment necessary to perform the Services at the IFOX Outsourcing Center, including the IBM Mainframe processing configuration and the IBM zServer processing configuration referred to and defined in the Agreement as the "IBM Mainframe." During the Term, IFOX shall measure and report to ADT on a monthly basis the following information for the IBM Mainframe: (i) IBM Mainframe operating system on-line and batch availability and (ii) sub-second CICS internal response time. IFOX and ADT responsibilities with respect to Outsourcing Center Processing Operations are: PROCESSING OPERATIONS IFOX ADT -------------------------------------------------------------------------------------------------------- CONSOLE OPERATIONS Perform all manual and automated console operations. P Monitor performance and completion of on-line and batch production P systems. Respond to console alerts and requests. P Report Problems to the IFOX Help Desk. P Diagnose and resolve operations problems. P S Communicate with the IFOX operations and management team on-site at ADT. P Process special scheduling requests from ADT. P S IFOX will cooperate with ADT in responding to special processing requests P S and new processing requirements EQUIPMENT PROCUREMENT, PLANNING AND MANAGEMENT Procure and provide all Equipment for IFOX Outsourcing Center P Plan installation of computer and environmental Equipment in IFOX P S Outsourcing Center Order new Equipment installation in IFOX Outsourcing Center. P Schedule and complete new Equipment installation in IFOX Outsourcing P Center. Maintain Equipment in good operating condition under vendor warranty and P maintenance agreements Resolve Equipment-related problems in the IFOX Outsourcing Center. P Interact with Equipment vendors for planning and problem resolution. P P = Primary responsibility S = Participation A = Approve 7 -------------------------------------------------------------------------------- ADT Security Services, Inc. Master Services Agreement Schedule A (Services)
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Related to IFOX OUTSOURCING CENTER PROCESSING OPERATIONS

  • Information Systems Acquisition Development and Maintenance a. Client Data – Client Data will only be used by State Street for the purposes specified in this Agreement.

  • Customer Services Provide services and systems dedicated to customer service, including billing, remittance, credit, collections, customer relations, call centers, energy conservation support and metering.

  • Call Center Services Answer telephone inquiries during mutually agreed upon hours each day on which the Fund is open for trading. In the event that the Fund plans to be open on a business day when the New York Stock Exchange is to be closed, the Fund shall provide the Transfer Agent with reasonable advance notice and the parties shall discuss the call center resources available for such day. The Transfer Agent shall answer and respond to inquiries from existing Shareholders, prospective Shareholders of the Fund and broker-dealers on behalf of such Shareholders in accordance with the instructions provided by the Fund to the Transfer Agent for purpose of fulfilling its duties under this Agreement, including, accepting transaction requests on behalf of the Fund.

  • Transition Services Agreement Seller shall have executed and delivered the Transition Services Agreement.

  • Fund-related Contract Owner Services Maintain adequate fidelity bond or similar coverage for all Company officers, employees, investment advisors and other individuals or entities controlled by the Company who deal with the money and/or securities of the Funds. • Provide general information with respect to Fund inquiries (not including information about performance or related to sales). • Provide information regarding performance of the Funds. • Oversee and assist the solicitation, counting and voting of contract owner pass-through voting interests in the Funds pursuant to Fund proxy statements. Other Administrative Support • Provide other administrative and legal compliance support for the Funds as mutually agreed upon by the Company and the Funds or the Fund Administrator. • Relieve the Funds of other usual or incidental administrative services provided to individual contract owners. Schedule B

  • Acquisition Services (i) Serve as the Company’s investment and financial advisor and provide relevant market research and economic and statistical data in connection with the Company’s assets and investment objectives and policies;

  • PROJECT SERVICES Landlord shall furnish services as follows:

  • Master Services Agreement This Agreement is a master agreement governing the relationship between the Parties solely with regard to State Street’s provision of Services to each BTC Recipient under the applicable Service Modules.

  • Hosting Services GSI shall load the Web site onto server(s) that are connected to the Internet and readily accessible via the Web through use of the Domain Names. GSI shall ensure that the Web site is functional and ready to process transactions in a reasonably efficient manner.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

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