IMACDs Management Clause Samples

IMACDs Management. 4.8.1 SITA’s IMACD management service covers the onsite support and central coordination of Change activities that require physical intervention on the Equipment and/or any Customer equipment which SITA has agreed to support (as set out in Appendix 1). 4.8.2 When formally requested by Customer, SITA shall support IMACD activities by providing services to effect the: (a) addition of equipment; (b) move of equipment; (c) change to the configuration of equipment; and (d) decommissioning of equipment. 4.8.3 The IMACD management service includes, where necessary, or as requested by Customer: (a) data backup and migration; (b) data restoration; (c) data move from one machine to another; (d) emergency software loads; and/or (e) Customer User orientation (15 minutes or less) after an IMACD. 5.1 SITA will provide on-site and off-site services to maintain in working order the Equipment and any Customer equipment which SITA has agreed to support (as set out in Appendix 1). 5.2 The Hardware maintenance includes: 5.2.1 repairing defective equipment; 5.2.2 replacing defective equipment using Customer-provided spare units if necessary; 5.2.3 monitoring spares movements and managing spares inventory; 5.2.4 shipping defective items of equipment, that cannot reasonably be repaired locally, to an appropriate equipment depot Resolver Group and receiving repaired devices from the equipment depot Resolver Group and returning them to stock; 5.2.5 recording and updating the detail and status of the maintenance and support provided in the resolution of Incidents through to resolution; and 5.2.6 Preventive Maintenance as described below.