Immediate Rights and Remedies. Failing to meet the SLA objective shall result in a rebate of the TMRC based on the credit schedule below: Outage Duration Credit 10 seconds to 4 hours 10% credit of TMRC 4 hours to 12 hours 25% credit of TMRC End-User Escalation Process DTS/ONS Escalation Process Monthly Rights and Remedies N/A
Appears in 5 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
