Common use of IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS Clause in Contracts

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS. In case of errors or questions about your electronic fund transfers, call us at: 000-000-0000 or write to: Thrivent Federal Credit Union 0000 Xxxxxxxx Xxxxx Xxxxxxxx, XX 00000-0000 or use the current information on your most recent account statement. Notification should be made as soon as possible if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. You must contact Thrivent Federal Credit Union no later than 60 days after we sent you the first statement on which the problem or error appears. You must be prepared to provide the following information: - Your name and account number. - A description of the error or transaction you are unsure about along with an explanation as to why you believe it is an error or why you need more information. - The dollar amount of the suspected error and the date on which it occurred. If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days. We will determine whether an error occurred within ten (10) Business Days (twenty (20) Business Days for new accounts) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new accounts and foreign initiated or Point of Sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) Business Days (twenty (20) Business Days for new accounts) for the amount which you think is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not credit your account. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. We are not responsible for errors, delays and other problems caused by or resulting from the action or inaction of financial institutions holding your other accounts or accounts of third parties used to make payments using our Electronic Banking Services. Although we will try to assist you in resolving any such problems, you understand that any such errors, delays or other problems are the responsibility of the relevant financial institution or payee. Any rights you may have against a financial institution for such errors, delays or other problems are subject to the terms of the agreements you have with such financial institution, including any time limits during which complaints must be made.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS. In case of errors or questions about your electronic fund transfers, call us at: 000-000-0000 or write to: Thrivent Federal Credit Union 0000 Xxxxxxxx Xxxxx Xxxxxxxx, XX 00000-0000 or use the current information If you notice unauthorized transactions on your most recent account statement. Notification should be made as soon as possible , if you think your a statement or receipt is wrong wrong, or if you need more information about a transaction purchase listed on the a statement or receipt, call 000- 000-0000 between the hours of 9:00 a.m. to 5:00 p.m. Mon-Wed-Thur-Fri and 9:00 a.m. to 4:00 p.m. Tuesday (excluding holidays), or write to us at: 3Hill Credit Union, 0000 Xxxx Xxxx Xxxx, Xxxx Xxxx, XX 00000. You must contact Thrivent Federal If you believe that your card has been improperly used, call 000-000-0000 between the hours of 9:00 a.m. to 5:00 p.m. Mon-Wed-Thur-Fri and 9:00 a.m. to 4:00 p.m. Tuesday (excluding holidays), and ask to speak with a Member Services Representative. To have your card blocked due to unauthorized usage after business hours, report it as if it were lost or stolen to 000-000-0000. To report a LOST or STOLEN 3Hill Credit Union no later than 60 days MasterCard debit card after we sent you the first statement on which the problem or error appears. You must be prepared to provide the following information: - Your name and business hours, call 000-000-0000. a. Tell us your name, checking account number. - A description of , and 3HILL CU MasterCard debit card or 3HILL CU ATM card number; b. Describe the error or the transaction you are unsure about along with an explanation or disputing, and explain as to clearly as you can why you believe that it is an error or why you need more information. - The ; and c. Tell us the dollar amount of the suspected error and the date on which it occurred. If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days. We will determine whether an error occurred within ten (10) Business Days (twenty (20) Business Days for new accounts) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new accounts and foreign initiated or Point of Sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) Business Days (twenty (20) Business Days for new accounts) for the amount which you think is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not credit your account. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was is no errorerror upon completion of our investigation, we will send you a written explanationexplanation within 3 business days after our investigation. You may ask for copies of the documents that we used in our investigation. We are not responsible for errorsIf we credit your account with funds while investigating an error, delays and other problems caused you will repay those funds to us if we conclude that no error occurred within ten (10) days of notification. 3HILL CU reserves the right to reimburse the credit union by or resulting debiting from the action or inaction of financial institutions holding your other accounts or accounts of third parties used to make payments using our Electronic Banking Services. Although we will try to assist you in resolving any such problems, you understand that any such errors, delays or other problems are the responsibility of the relevant financial institution or payee. Any rights you may have against a financial institution for such errors, delays or other problems are subject to the terms of the agreements you have with such financial institution, including any time limits during which complaints must be madeowner’s account.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS. In case of errors If you believe there has been an error with respect to any transaction or questions about your electronic fund transfersyou did not authorize a transaction, call us you will immediately contact the Credit Union regarding such error or breach as set forth below. • By calling the Credit Union at: (000) 000-000-0000 or write to: Thrivent Federal 0000. • By emailing the Credit Union 0000 Xxxxxxxx Xxxxx Xxxxxxxxat: xxxxxxxxxxxxx@xxxxxxxxxxxx.xxx; or • By writing a letter and sending it to Valley Strong Credit Union, Attn: Business Banking, X.X. Xxx 0000, Xxxxxxxxxxx, XX 00000-0000 or use the current information on your most recent account statement. Notification should be made Contact us as soon as possible you can if you think your statement or receipt is wrong or if you need more information about a transaction transfer listed on the statement or receipt. You We must contact Thrivent Federal Credit Union hear from you no later than 60 days after we sent you the first FIRST statement on which the problem or error appearsappeared. You must be prepared to provide the following information: - Your • Tell us your name and account Account number. - A description of • Describe the error or transaction the transfer you are unsure about along with an explanation and explain as to clearly as you can why you believe it is an error or why you need more information. - The • Tell us the dollar amount of the suspected error and the date on which it occurrederror. If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Daysten (10) business days. We will determine whether an error occurred tell you the results of our investigation within ten (10) Business Days (twenty (20) Business Days for new accounts) * business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) five** days (ninety (90) days for new accounts and foreign initiated or Point of Sale transfers) to investigate your complaint or question. If we decide to do this, we will provisionally credit your account Account within ten (10) Business Days (twenty (20) Business Days for new accounts) * business days for the amount which you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Daysbusiness days, we may not credit your account. We will tell you the results within three (3) Business Days after completing our investigationAccount. If we decide that there was no error, we will send you a written explanationexplanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. We are not responsible for errors* If you assert an error within 30 days after you make the first deposit to your Account, delays and other problems caused by or resulting from the action or inaction of financial institutions holding your other accounts or accounts of third parties used to make payments using our Electronic Banking Services. Although we will try have twenty business days instead of ten (10) business days. ** If you give notice of an error within 30 days after you make the first deposit to assist you in resolving any such problemsyour Account or notice of an error involving a transaction initiated outside the United States, its possessions, and territories, we will have 90 days instead of 45 days to investigate. For transactions subject to Visa Operating Rules and Regulations, you understand that any such errors, delays or other problems are the responsibility will receive a provisional credit for Visa Check Card losses for unauthorized use within five (5) business days after you have notified us of the relevant financial institution or payeeloss. Any rights you may have against This does not apply to ATM transactions using a financial institution PIN(s). Note that the above-referenced notification obligations do not limit your liability for such errors, delays or other problems are subject to the terms of the agreements you have with such financial institution, including any time limits during which complaints must be madeunauthorized transactions.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS. In case of errors or questions about your electronic fund transfers, call us at: 000-000-0000 or write to: Thrivent Federal Credit Union 0000 Xxxxxxxx Mansfield Bank 00 Xxxxx XxxxxxxxXxxx Xxxxxx Xxxxxxxxx, XX 00000-0000 00000 or use the current information on your most recent account statement. Notification should be made as soon as possible if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. You must contact Thrivent Federal Credit Union Mansfield Bank no later than 60 days after we it sent you the first statement on which the problem or error appears. You must be prepared to provide the following information: - • Your name and account number. - • A description of the error or transaction you are unsure about along with an explanation as to why you believe it is an error or why you need more information. - • The dollar amount of the suspected error and the date on which it occurrederror. If you tell us orallyprovide oral notice, we you may require that you be required to send us in your complaint or question in writing within 10 Business Daysten (10) business days. We will determine whether an error occurred within ten (10) Business Days business days (twenty (20) Business Days business days for new accounts) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new accounts and foreign initiated or Point of Sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) Business Days business days (twenty (20) Business Days business days for new accounts) for the amount which you think is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Daysbusiness days, we may not credit your account. The extended time periods for new accounts apply to all electronic fund transfers that occur within the first thirty (30) days after the first deposit to the account is made, including those for foreign initiated or Point of Sale transactions. We will tell you the results within three (3) Business Days business days after completing our investigation. If lf we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. We are not responsible for errors, delays and other problems caused by or resulting from the action or inaction of financial institutions holding your other accounts or accounts of third parties used to make payments using our Electronic Banking Services. Although we will try to assist you in resolving any such problems, you understand that any such errors, delays or other problems are the responsibility of the relevant financial institution or payee. Any rights you may have against a financial institution for such errors, delays or other problems are subject to the terms of the agreements you have with such financial institution, including any time limits during which complaints must be made.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS. In case of errors or questions about your electronic fund transfers, visit us online at xxx.xxxxxxxxxxxxxxxx.xxx, call us at: at (000) 000-000-0000 0000, or write to: Thrivent Federal Credit Union 0000 Xxxxxxxx Xxxxx XxxxxxxxSouthern Bank, XX 00000-0000 Attn: Retail Products Department, PO Box 520, Poplar Bluff, MO 63902 or use the current information on your most recent account statement. Notification should be made as soon as possible if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. You must contact Thrivent Federal Credit Union Southern Bank no later than 60 sixty [60] days after we it sent you the first statement on which the problem or error appears. You must be prepared to provide the following information: - Your name and account number. - Account number Dollar amount of the suspected error A description of the error or transaction you are unsure about along with an explanation as to why you believe it is an error or why you need more information. - The dollar amount of the suspected error and the date on which it occurred. If you tell us orallyprovide oral notice, we you may require that you be required to send us in your complaint or question in writing within 10 Business Daysten [10] business days. We will determine whether an error occurred within ten ([10) Business Days ] business days (twenty ([20) Business Days ] business days for new accounts) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five ([45) ] days (ninety ([90) ] days for new accounts and foreign initiated or Point of Sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your account within ten ([10) Business Days ] business days (twenty (business [20) Business Days ] days for new accounts) for the amount which you think is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten ([10) Business Days] business days, we may not credit your account. The extended time periods for new accounts apply to all electronic fund transfers that occur within the first thirty [30] days after the first deposit to the account is made, including those for foreign initiated or Point of Sale transactions. We will tell you the results within three ([3) Business Days ] business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. We are not responsible for errors, delays and other problems caused by or resulting from the action or inaction of financial institutions holding your other accounts or accounts of third parties used to make payments using our Electronic Banking Services. Although we will try to assist you in resolving any such problems, you understand that any such errors, delays or other problems are the responsibility of the relevant financial institution or payee. Any rights you may have against a financial institution for such errors, delays or other problems are subject to the terms of the agreements you have with such financial institution, including any time limits during which complaints must be made.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS. In case of errors or questions about your electronic fund transfersWrite us at C&O United Credit Union, call us at: 000-000-0000 or write to: Thrivent Federal Credit Union 0000 Xxxxxxxx Xxxxx XxxxxxxxXxxxxxx, XX 00000-0000 or use the current information on your most recent account statement. Notification should be made Edgewood, KY 41017, as soon as possible you can, if you think your statement or receipt confirmation is wrong or if you need more information about a transaction Transaction listed on the statement or receiptconfirmation. You We will not accept notification by email. We must contact Thrivent Federal Credit Union hear from you no later than 60 days after we sent you send the first FIRST statement on which the problem or error appearsappeared. You must be prepared to provide the following informationmust: - Your • Tell us your name and account number. - A description of , • Describe the error or transaction the Transaction you are unsure about along with an explanation and explain as to clearly as you can why you believe it is an error or why you need more information. - The , and • Tell us the dollar amount of the suspected error and the date on which it occurrederror. If you tell us orally, we may require that you send us C&O United Credit Union will investigate your complaint or question in writing and tell you the results within 10 Business Days. We will determine whether an error occurred within ten business days (10) Business Days (twenty (20) Business Days or 20 business days for new accountsforeign-initiated transactions or 20 business days for all transfers resulting from point-of-sale ATM/debit card transactions) after we hear from you and will correct any error promptlyin writing. If it is determined that you were charged in error, we need will temporarily credit your account within the initial 10 business days. In the event that more time, howeverthan the initial 10 business days is needed for the investigation, we may take up to forty-five (45) 45 calendar days (ninety (90) 90 calendar days for foreign-initiated transfers and all transfers resulting from point-of-sale ATM/debit card transactions or if the EFT occurred within 30 days after the first deposit to a new accounts and foreign initiated or Point of Sale transfersaccount was made) to investigate your complaint or questioncomplete the investigation. If we decide C&O United Credit Union takes more than the initial 10 business days to do thiscomplete the investigation, we will temporarily credit your account within ten (10) Business Days (twenty (20) Business Days for new accounts) for the amount which you think in questions. However, if we determine there is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not credit your account. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, the temporary credit will be removed immediately from your account and we will send you a written explanation. You may ask for copies of explanation within three (3) business days after we complete the documents that we used in our investigation. We are not responsible for errors, delays and other problems caused by or resulting from the action or inaction of financial institutions holding your other accounts or accounts of third parties used to make payments using our Electronic Banking Services. Although we will try to assist you in resolving any such problems, you understand that any such errors, delays or other problems are the responsibility of the relevant financial institution or payee. Any rights you may have against a financial institution for such errors, delays or other problems are subject to the terms of the agreements you have with such financial institution, including any time limits during which complaints must be made.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS. In case of errors or questions about your electronic fund transfers, call us at: 0-000-000-0000/0-000-000-0000 or write to: Thrivent Federal Credit Union 0000 Xxxxxxxx Xxxxx XxxxxxxxAvidia Bank 00 Xxxx Xxxxxx, XX 00000-0000 P.O. Box 190 Hudson, MA 01749 or use the current information on your most recent account statement. Notification should be made as soon as possible if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. You must contact Thrivent Federal Credit Union Avidia Bank no later than 60 days after we it sent you the first statement on which the problem or error appears. You must be prepared to provide the following information: - Your -Your name and account number. - A -A description of the error or transaction you are unsure about along with an explanation as to why you believe it is an error or why you need more information. - The -The dollar amount of the suspected error and the date on which it occurrederror. If you tell us orallyprovide oral notice, we you may require that you be required to send us in your complaint or question in writing within 10 Business Daysten (10) business days. We will determine whether an error occurred within ten (10) Business Days business days (twenty (20) Business Days business days for new accounts) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new accounts and foreign initiated or Point point of Sale sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) Business Days business days (twenty business (20) Business Days days for new accounts) for the amount which you think is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Daysbusiness days, we may not credit your account. The extended time periods for new accounts apply to all electronic fund transfers that occur within the first thirty (30) days after the first deposit to the account is made, including those for foreign initiated or point of sale transactions. Visa's® cardholder protection policy requires that we provide provisional credit for losses from unauthorized Visa® Check Card use within five (5) business days of notification of the loss. We will tell you the results within three (3) Business Days business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. We are not responsible for errors, delays and other problems caused by or resulting from the action or inaction of financial institutions holding your other accounts or accounts of third parties used to make payments using our Electronic Banking Services. Although we will try to assist you in resolving any such problems, you understand that any such errors, delays or other problems are the responsibility of the relevant financial institution or payee. Any rights you may have against a financial institution for such errors, delays or other problems are subject to the terms of the agreements you have with such financial institution, including any time limits during which complaints must be made.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS. In case of errors or questions about If you think an error has occurred in connection with your electronic fund transfersCard transactions, call us at: at the Customer Service number, 0-000-000-0000 or write to: Thrivent Federal Credit Union 0000 Xxxxxxxx Xxxxx Xxxxxxxx0000, XX 00000-0000 or use the current information on your most recent account statement. Notification should be made as soon as possible if you think your statement can; or receipt is wrong or if write us at Customer Account Services, X.X. Xxx 000000, Xxx Xxxxxxx, Xxxxx 00000-0000. We must hear from you need more information about a transaction listed on the statement or receipt. You must contact Thrivent Federal Credit Union no later than 60 days after you first learn of the error. You will need to tell us: (1) Your name and Card number. (2) Why you believe there is an error and the dollar amount involved. (3) Approximately when the error took place. If the error cannot be resolved over the phone, we sent will mail you the first statement on which the problem or error appearsa Request for Investigation Form to complete and return. You must be prepared to provide return the following information: - Your name and account number. - A description form or a letter outlining the details of the error or transaction you are unsure about along with an explanation as to why you believe it is an error or why you need more information. - The dollar amount of the suspected error and the date on which it occurred. If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Daysbusiness days to Customer Account Services, X.X. Xxx 000000, Xxx Xxxxxxx, Xxxxx 00000-0000. We will determine whether an error occurred within ten (10) Business Days (twenty (20) Business Days for new accounts) 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days (ninety (90) days for new accounts and foreign initiated or Point of Sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your account Card within ten (10) Business Days (twenty (20) Business Days for new accounts) 10 business days for the amount which you think is in error, error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing a Request for Investigation Form or a letter outlining the details of the error, and we do not receive it within ten (10) Business Days10 business days, we may not credit your accountCard during our investigation. For errors involving new Cards accounts (Cards opened for no more than 30 days),debit POS transactions or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For errors involving new Cards accounts, we may take up to 20 business days to credit your Card for the amount you think is in error. We will tell you the results within three (3) Business Days business days after completing our investigation. If we decide that there was no error, we will send you a written explanationexplanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. We are not responsible for errorsIf you need more information about our error resolution process, delays and other problems caused by or resulting from the action or inaction of financial institutions holding your other accounts or accounts of third parties used to make payments using our Electronic Banking Services. Although we will try to assist you in resolving any such problems, you understand that any such errors, delays or other problems are the responsibility of the relevant financial institution or payee. Any rights you may have against a financial institution for such errors, delays or other problems are subject to the terms of the agreements you have with such financial institution, including any time limits during which complaints must be madeplease contact us at 0-000-000-0000.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS. In case of errors or questions about your electronic fund transfers, call us at: 000-000-0000 0000, or write toto us at: Thrivent Federal Credit Union 0000 Xxxxxxxx Xxxxx XxxxxxxxP.O. Box 268, XX 00000Alexandria, VA 22313-0000 0268, or use the current information on your most recent account statement. Notification should be made as soon as possible if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. You must contact Thrivent Federal Credit Union Xxxxx & Xxxxxxx Xxxx no later than 60 days after we sent you the first statement on which the problem or error appears. You must be prepared to provide the following information: - • Your name and account number. - • A description of the error or transaction you are unsure about along with an explanation as to why you believe it is an error or why you need more information. - • The dollar amount of the suspected error and the date on which it occurrederror. If you tell us orallyprovide oral notice, we may require that you will be required to send us in your complaint or question in writing within 10 Business Daysten (10) business days. We will determine whether an error occurred within ten (10) Business Days business days (twenty (20) Business Days business days for new accounts) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new accounts and foreign initiated or Point of Sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) Business Days business days (twenty (20) Business Days business days for new accounts) for the amount which you think is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Daysbusiness days, we may not credit your account. The extended time periods for new accounts apply to all electronic fund transfers that occur within the first thirty (30) days after the first deposit to the account is made, including those for foreign initiated or Point of Sale transactions. We will tell you the results within three (3) Business Days business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. We are not responsible for errors, delays and other problems caused by or resulting from the action or inaction of financial institutions holding your other accounts or accounts of third parties used to make payments using our Electronic Banking Services. Although we will try to assist you in resolving any such problems, you understand that any such errors, delays or other problems are the responsibility of the relevant financial institution or payee. Any rights you may have against a financial institution for such errors, delays or other problems are subject to the terms of the agreements you have with such financial institution, including any time limits during which complaints must be made.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS. In case of errors If you believe there has been an error with respect to any transaction or questions about your electronic fund transfersyou did not authorize a transaction, call us you will immediately contact the Credit Union regarding such error or breach as set forth below. • By calling the Credit Union at: (000) 000-000-0000 or write to: Thrivent Federal 0000. • By emailing the Credit Union 0000 Xxxxxxxx Xxxxx Xxxxxxxxat: xxxxxxxxxxxxx@xxxxxxxxxxxx.xxx; or • By writing a letter and sending it to Valley Strong Credit Union, Attn: Business Banking, P.O. Xxx 0000, Xxxxxxxxxxx, XX 00000-0000 or use the current information on your most recent account statement. Notification should be made Contact us as soon as possible you can if you think your statement or receipt is wrong or if you need more information about a transaction transfer listed on the statement or receipt. You We must contact Thrivent Federal Credit Union hear from you no later than 60 days after we sent you the first FIRST statement on which the problem or error appearsappeared. You must be prepared to provide the following information: - Your • Tell us your name and account Account number. - A description of • Describe the error or transaction the transfer you are unsure about along with an explanation and explain as to clearly as you can why you believe it is an error or why you need more information. - The • Tell us the dollar amount of the suspected error and the date on which it occurrederror. If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Daysten (10) business days. We will determine whether an error occurred tell you the results of our investigation within ten (10) Business Days (twenty (20) Business Days for new accounts) * business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) five** days (ninety (90) days for new accounts and foreign initiated or Point of Sale transfers) to investigate your complaint or question. If we decide to do this, we will provisionally credit your account Account within ten (10) Business Days (twenty (20) Business Days for new accounts) * business days for the amount which you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Daysbusiness days, we may not credit your account. We will tell you the results within three (3) Business Days after completing our investigationAccount. If we decide that there was no error, we will send you a written explanationexplanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. We are not responsible for errors* If you assert an error within 30 days after you make the first deposit to your Account, delays and other problems caused by or resulting from the action or inaction of financial institutions holding your other accounts or accounts of third parties used to make payments using our Electronic Banking Services. Although we will try have twenty business days instead of ten (10) business days. ** If you give notice of an error within 30 days after you make the first deposit to assist you in resolving any such problemsyour Account or notice of an error involving a transaction initiated outside the United States, its possessions, and territories, we will have 90 days instead of 45 days to investigate. For transactions subject to Visa Operating Rules and Regulations, you understand that any such errors, delays or other problems are the responsibility will receive a provisional credit for Visa Check Card losses for unauthorized use within five (5) business days after you have notified us of the relevant financial institution or payeeloss. Any rights you may have against This does not apply to ATM transactions using a financial institution PIN(s). Note that the above-referenced notification obligations do not limit your liability for such errors, delays or other problems are subject to the terms of the agreements you have with such financial institution, including any time limits during which complaints must be madeunauthorized transactions.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS. In case of errors or questions about If you think an error has occurred in connection with your electronic fund transfersCard account, call us at: PaychekPLUS! Cardholder Services at 0-000-000-0000 or write to: Thrivent Federal Credit Union 0000 Xxxxxxxx Xxxxx XxxxxxxxPaychekPLUS! Cardholder Services at the address in this Section 10. (1.) Your name, address, telephone number and Card number. (2.) Why you believe there is an error, and the dollar amount involved. (3.) Approximately when the error took place. If the error cannot be resolved over the phone, we will mail you a Request for Investigation form to complete and return. You must return the form within 10 days to PaychekPLUS! Cardholder Services, X X Xxx 000000, Xxxxxxxxxxxx, XX 00000-0000 or use the current information on your most recent account statement. Notification should be made as soon as possible if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. You must contact Thrivent Federal Credit Union no later than 60 days after we sent you the first statement on which the problem or error appears. You must be prepared to provide the following information: - Your name and account number. - A description of the error or transaction you are unsure about along with an explanation as to why you believe it is an error or why you need more information. - The dollar amount of the suspected error and the date on which it occurred. If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days. We will determine whether an error occurred within ten (10) Business Days (twenty (20) Business Days for new accounts) 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days (ninety (90) days for new accounts and foreign initiated or Point of Sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your Card account within ten (10) Business Days (twenty (20) Business Days for new accounts) 10 business days for the amount which you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days10 business days, we may not credit your Card account. For errors involving POS or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. We will tell you the results within three (3) Business Days business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. We are not responsible for errorsIf you need more information about our error-resolution procedures, delays and other problems caused by or resulting from the action or inaction of financial institutions holding your other accounts or accounts of third parties used to make payments using our Electronic Banking Services. Although we will try to assist you in resolving any such problems, you understand that any such errors, delays or other problems are the responsibility of the relevant financial institution or payee. Any rights you may have against a financial institution for such errors, delays or other problems are subject to the terms of the agreements you have with such financial institution, including any time limits during which complaints must be madecall PaychekPLUS! Cardholder Services toll-free at 0-000-000-0000.