In Case Of Outage. CTRL S IDC will communicate to Customer any outages related to Managed Services elements within 20 minutes of observation of fault through NMS or escalation by its Engineers.
Appears in 3 contracts
Samples: Master Service Agreement, Service Level Agreement, Service Level Agreement
In Case Of Outage. CTRL S IDC will communicate to Customer customer any outages related to Managed Services elements within 20 minutes of observation of fault through NMS or escalation by its our Engineers. ** Logging of complaint is mandatory to ensure that fault ticket number is generated for further reference & auto escalation through our work flow system.
Appears in 1 contract
Samples: Service Level Agreement (Sla)
