Common use of IN-HOUSE TELEPHONE REPORTS Clause in Contracts

IN-HOUSE TELEPHONE REPORTS. To establish the Licensee's compliance with the requirements of Sections 12.2 and 12.5 of this Renewal License, the Licensee shall provide to the Issuing Authority, upon written request of the Issuing Authority on a semi-annual basis, a report of regional telephone traffic, generated from an in-house automated call accounting or call tracking system, covering Subscriber calls to the Licensee. Said reports shall include the following information and any other information that may be required by applicable law(s): (i) confirmation that, under Normal Operating Conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty

Appears in 6 contracts

Samples: www.town.canton.ma.us, Agreement, www.amherstma.gov

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IN-HOUSE TELEPHONE REPORTS. To establish the Licensee's compliance with the requirements of Sections 12.2 and 12.5 12.3 of this Renewal License, the Licensee shall provide to the Issuing Authorityprovide, upon written request of the Issuing Authority, but not more than once annually, the Issuing Authority on a semi-annual basis, with a report of regional telephone traffic, generated from an in-house automated call accounting or call tracking system, covering Subscriber calls to the Licensee. Said reports shall include the following information and any other information that may be required by applicable law(s): (i1) confirmation that, under Normal Operating Conditionsnormal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty

Appears in 4 contracts

Samples: Agreement, Agreement, core.ac.uk

IN-HOUSE TELEPHONE REPORTS. To establish the Licensee's compliance with the requirements of Sections 12.2 12.1 and 12.5 12.4 of this Renewal License, the Licensee shall provide to the Issuing Authority, upon written request of the Issuing Authority on a semi-an annual basis, a report of regional telephone traffic, generated from an in-in- house automated call accounting or call tracking system, covering Subscriber calls to the Licensee. Said reports shall include the following information and any other information that may be required by applicable law(s): (i) confirmation that, under Normal Operating Conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty

Appears in 2 contracts

Samples: www.amherstma.gov, www.amherstma.gov

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IN-HOUSE TELEPHONE REPORTS. To establish the Licensee's compliance with the requirements of Sections 12.2 and 12.5 of this Renewal License, the Licensee shall provide to the Issuing Authority, upon written request of the Issuing Authority on a semi-annual basis, a report of regional telephone traffic, generated from an in-house automated call accounting or call tracking system, covering Subscriber calls to the Licensee. Said reports shall include the following information and any other information that may be required by applicable law(s): (i) confirmation that, under Normal Operating Conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty

Appears in 1 contract

Samples: Agreement

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