Incident Priority. Incident priority for a defect is determined using the guidelines below. P1 Any defect that causes an instance not to be Available. P2 Any defect that causes a critical function to fail. P3 Any defect that significantly impedes work or progress. P4 Any defect that does not significantly impede work or progress.
Appears in 4 contracts
Sources: Subscription Service Agreement, Ordering Agreement, Master Subscription Service Agreement
Incident Priority. Incident priority for a defect is determined using the guidelines below. P1 Any defect that causes an instance not to be Available. P2 Any defect that causes a critical function to fail. P3 Any defect that significantly impedes work or progress. P4 Any defect that does not significantly impede work or progress.. ORDERING AGREEMENT
Appears in 2 contracts
Sources: Ordering Agreement, Ordering Agreement
Incident Priority. Incident priority for a defect is determined using the guidelines below. P1 Any defect that causes an instance not to be Availableavailable. P2 Any defect that causes a critical function to fail. P3 Any defect that significantly impedes work or progress. P4 Any defect that does not significantly impede work or progress.
Appears in 1 contract