INCIDENT PRIORITY. Incident priority for a defect is determined using the guidelines below. P1 Any defect that causes an instance not to be Available. P2 Any defect that causes a critical function to fail. P3 Any defect that significantly impedes work or progress. P4 Any defect that does not significantly impede work or progress.
Appears in 3 contracts
Samples: Subscription Service Agreement, Subscription Service Agreement, Master Subscription Service Agreement
INCIDENT PRIORITY. Incident priority for a defect is determined using the guidelines below. P1 Any defect that causes an instance not to be Available. P2 Any defect that causes a critical function to fail. P3 Any defect that significantly impedes work or progress. P4 Any defect that does not significantly impede work or progress.. ORDERING AGREEMENT
Appears in 2 contracts
Samples: Ordering Agreement, Ordering Agreement
INCIDENT PRIORITY. Incident priority for a defect is determined using the guidelines below. P1 Any defect that causes an instance not to be Availableavailable. P2 Any defect that causes a critical function to fail. P3 Any defect that significantly impedes work or progress. P4 Any defect that does not significantly impede work or progress.
Appears in 1 contract
