Common use of INCIDENT PRIORITY Clause in Contracts

INCIDENT PRIORITY. In the interest of efficiently allocating NetSuite’s support resources, NetSuite will prioritize the urgency of support requests and inquiries according to the following criteria guidelines (each, an “Incident Priority”)

Appears in 2 contracts

Samples: Distribution Agreement, Distribution Agreement (Netsuite Inc)

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INCIDENT PRIORITY. In the interest of efficiently allocating NetSuite KK’s and NetSuite’s support resources, NetSuite will prioritize the urgency of support requests and inquiries according to the following criteria guidelines (each, an “Incident Priority”)

Appears in 1 contract

Samples: Distribution Agreement (Netsuite Inc)

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INCIDENT PRIORITY. In the interest of efficiently allocating NetSuite KK’s and NetSuite’s support resources, NetSuite will prioritize the urgency of support requests and inquiries according to the following criteria guidelines (each, an “Incident Priority”)):

Appears in 1 contract

Samples: Preferred Reseller Agreement (Netsuite Inc)

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