Common use of Incident Remediation Clause in Contracts

Incident Remediation. Provider, at its sole cost and expense, shall be responsible for determining the cause of an Incident, and for producing a remediation plan to reduce the risk of a similar Incident in the future. Provider shall present its analysis and remediation plan to the State within ten (10) days of notifying the State of an Incident. The State reserves the right to adjust this plan, in its sole discretion. If Provider cannot produce its analysis and plan within the allotted time, the State or an independent third-party engaged by the State, in the State’s sole discretion, may perform such analysis and produce a remediation plan, and Provider shall timely reimburse the State for the reasonable costs thereof. In any case where Provider has an issue with Provider’s system providing information to the state tracking system via the API, Provider will furnish a written plan to the State within 48 hours showing the affected Licensees with a remediation plan addressing how the issue will be resolved and information corrected.