Information about Refunds. 6.1 Where a Refund is made by the Licensee in respect of an unused or partly used Rail Product (other than a mobile ticket or an e-ticket), the Licensee shall return to RSP or hold a scanned image of a cancelled Ticket in support of said Refund. In respect of refunds relating to mobile and e-tickets the prevailing industry wide non discriminatory process shall apply and any changes to that process shall be advised to the Licensee by ATOC in line with any industry wide changes and corresponding timescales mandated by the Operators from time to time.
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Samples: www.atoctravelagents.org, Agreement, www.atoctravelagents.org
