Information Systems Availability and Performance Report. 1. The Information Systems Availability and Performance Report shall be submitted using the template provided by the Agency; the template’s layout is illustrated in Table 6, below. This Report shall be submitted to the Agency by the Health Plan only if it extends access to “critical systems functions” to Providers and Enrollees as described in Section XI.D.1 of this Contract. The Report shall only include “critical systems functions” as indicated per Section XI.D.1
Information Systems Availability and Performance Report. Sample Information Systems Availability and Performance Report Format and Content System Total Up Time Total Down Time Total UNSCHEDULED Down Time ("Outage Time") Measurement Period Up Time During Period Up Time During Period During Period Notes/Comments For All Measured Systems: 98.66% 1.34% system1 28 days 02/01-02/28 94.79% 5.21% system2 28 days 02/01-02/28 99.29% 0.71% system3 28 days 02/01-02/28 99.42% 0.58% system4 28 days 02/01-02/28 100.00% 0.00% system5 28 days 02/01-02/28 96.76% 3.24% system6 28 days 02/01-02/28 99.33% 0.67% system7 28 days 02/01-02/28 99.39% 0.61% system8 28 days 02/01-02/28 99.45% 0.55% system9 28 days 02/01-02/28 98.76% 1.24% system10 28 days 02/01-02/28 99.40% 0.60% Note: color scheme indicates systems which total down time that exceeded a threshold (e.g. exceeded 0.5% = light yellow; exceeded 3% = yellow; exceeded 5% = red).
