Common use of INITIAL TERMS OF THE ARRANGEMENT Clause in Contracts

INITIAL TERMS OF THE ARRANGEMENT. In terms of the Direct Debit Request arrangements made between us and signed by you, we undertake to periodically debit your nominated account for the agreed amount as described in the agreement. • We will advise you by notice of the drawings. • Where the due date falls on a non-business day, we will draw the amount on the next business day. • We will provide written notice of any proposed changes to your drawing arrangement, providing no less than 14 days’ notice. • We reserve the right to cancel the drawing arrangement if drawings are continually returned unpaid by your nominated financial institution. Where drawings are returned unpaid we may re-debit your nominated account or contact you for an alternate payment method. A fee may apply for drawings that are returned unpaid. • We will keep all information provided by you and details of your nominated account at the financial institution, private and confidential. • We will investigate and deal promptly with any queries, claims or complaints regarding debits, providing a response within 20 business days. • If you wish to discuss any changes to the initial terms, please contact our Customer Care team on 1300 780 895 or email xxxxxxxxxxxx@xxxxxxxxx.xxx.xx • It is your responsibility to check with your Financial Institution prior to completing the Direct Debit Request, that direct debiting is available on that account. • It is your responsibility to ensure that the authorisation on the Direct Debit Request is identical to the account signing instruction held by the Financial Institution of the nominated account. • It is your responsibility to ensure at all times, that sufficient funds are available in the nominated account to meet a drawing on the due date for payment. • It is your responsibility to advise us if the account nominated by you to receive the drawings is altered, transferred or closed. • It is your responsibility to arrange with us a suitable alternate payment method, if the drawing arrangements are stopped, either by you or the nominated Financial Institution. • It is your responsibility to meet any charges resulting from the use of the Direct Debit System. This may include fees charged to us as a result of returned drawings. • You may request to defer or alter the agreed drawing schedule, by giving written notice to us. Such notice should be received by us at least 20 business days prior to the due date. • You may stop your individual debit by giving written notice to us. Such notice should be received by us at least 20 business days prior to the due date. • You may cancel the Direct Debit arrangement at any time by giving written notice to us. Such notice should be received by us at least 20 business days prior to the due date. Your nominated financial institution is unable to cancel your Direct Debit Arrangement.

INITIAL TERMS OF THE ARRANGEMENT. In the terms of the Direct Debit Request arrangements made between us the Southern Midlands Council and signed by you, we undertake to periodically debit your nominated account for the agreed amount as described in the agreementfor payment of your rates. • We will advise you by notice It is a condition of the drawings. • Where arrangement that the Council's bank, CBA, will accept a direct debit from your nominated account  If any drawing under this arrangement falls due date falls on a non-business non‐business day, we it will draw the amount be debited to your account on the next business dayday following the scheduled drawing date. • If you are uncertain as to when the debit will be processed, please contact your Ledger Financial Institution.  We will provide written notice of any proposed changes to your drawing arrangement, providing no less than give you at least 14 days’ noticenotice in writing when changes to the initial terms of the arrangement are made. • We reserve the right to cancel the drawing arrangement if drawings are continually returned unpaid by your nominated financial institution. Where drawings are returned unpaid we may re-debit your nominated account or contact you for an alternate payment method. A fee may apply for drawings that are returned unpaid. • We will keep all information provided by you and details of your nominated account at the financial institution, private and confidential. • We will investigate and deal promptly with any queries, claims or complaints regarding debits, providing a response within 20 business days. •  If you wish to discuss any changes to the initial termsterms you can contact the Corporate Services section at Council by telephone  00 0000 0000 during business hours Monday to Friday or by e‐mail  xxxx@xxxxxxxxxxxxxxxx.xxx.xxx.xx  If you wish to notify us in writing about anything in regards to this agreement, you should write to Southern Midlands Council at XX Xxx 00, Xxxxxxxx Xxx 0000  We may send notices either electronically to your e‐mail address or by ordinary post to the address you have provided.  Any notice will be deemed to have been received on the third banking day after e‐mailing or posting. The first time that your drawing is returned or dishonored by your financial institution you will be contacted regarding either a redraw of the amount or payment by cash. Council will recover any transaction fees payable by us in respect to any dishonored payments from you. The second time that this occurs, your arrangement may be terminated and you will need to contact us regarding the payment of the balance of your rates.  No Cheques  No Postage  No Phone Calls  No queuing to pay your account Direct debit does not mean that you lose your right to query a xxxx, either before or after a payment. The direct debit arrangement is designed to ensure that all rates and charges which you owe to the Council will be paid on or before 30 June in any financial year. You may elect whether your payments should:  Apply to a particular financial year; or  Apply also for future years, subject to increases in Council rates. If you would like to make any changes to the direct debit arrangement you have made with the Southern Midlands Council, it is important that you contact us (not your bank) to ask whether a change can be made to;  altering the schedule  suspending the direct debit, or  Deferring the drawing. Council will attempt to accommodate each reasonable request, but you should note that it is not bound to agree to a change to the arrangement. You are entitled to stop an individual drawing or cancel a direct debit facility. Should you wish to request this please contact our Customer Care team on 1300 780 895 or email xxxxxxxxxxxx@xxxxxxxxx.xxx.xx • the Council first so that alternative arrangements may be made. It is your responsibility to check with advised that stopping a drawing or cancelling an arrangement can also be done through your Financial Institution prior to completing the Direct Debit Request, that direct debiting is available on that accountInstitution. • It is your responsibility to ensure that that:  your nominated account can accept direct debits under the authorisation Council's scheme;  on the Direct Debit Request drawing date there is sufficient funds in the nominated account; and  You advise us if the nominated account is transferred or closed (whether or not this constitutes a breach of the arrangement).  Authorization given to draw on the nominated account, is identical to the account signing instruction held by the Financial Institution of the nominated account. • It is your responsibility to ensure at all times, that sufficient funds are available in the nominated account to meet a drawing on the due date for payment. • It is your responsibility to advise us if where the account nominated by is based It would be appreciated if you to receive the drawings is altered, transferred or closed. • It is your responsibility to arrange with us a suitable alternate payment method, if the drawing arrangements are stopped, either by you or the nominated Financial Institution. • It is your responsibility to meet any charges resulting from the use of the Direct Debit System. This may include fees charged to us as a result of returned drawings. • You may request to defer or alter the agreed drawing schedule, by giving written notice could direct all enquiries to us. Such notice , rather than to your financial institution, and these should be received by us made at least 20 business 2 working days prior to the due next scheduled drawing date. • You may stop All communications should include your individual debit by giving written notice to usproperty identification number. Such notice should be received All personal customer information held by us at least 20 business days prior will be kept confidential except that information provided to the due date. • You may cancel the Direct Debit arrangement at any time by giving written notice to us. Such notice should be received by us at least 20 business days prior to the due date. Your nominated our financial institution is unable to cancel initiate the drawing to your Direct Debit Arrangementnominated account.