Inmate Calling Manager Training Sample Clauses

Inmate Calling Manager Training. A. The Contractor Installation team shall provide training on the basic operation of the system and answer initial questions during the installation of the new system. B. The Contractor training team shall provide the County with the option of weekly web-based training to coincide with the various officer work shifts so that County staff has an opportunity for training regardless of their hours. C. After implementation of the new system is complete, Contractor certified trainers will provide on-site regionalized training so that County staff has the opportunity for instructor-led classroom training with hands on activities. County Users shall have the opportunity to ask questions and perform tasks in a real-time environment with feedback from Contractor certified trainers. The Contractor training team shall provide instructional aides such as user guides, cheat sheets, and phone dialing instructions. D. Within the first quarter after the implementation of service, the Contractor training team shall offer the County refresher training for any new hires or for users who want additional training on system features. E. The Contractor training team shall be available for additional training either via WebEx or onsite as needed.