Common use of INSTALLATION GUARANTEE Clause in Contracts

INSTALLATION GUARANTEE. For each of the Services listed below, Cogent guarantees connectivity for Customers will be installed within the corresponding timeframe, as measured from the date an order has been validated and entered into Cogent’s provisioning system by its Account Coordination team.  On-Net: 17 business days  Colo: 17 business days  Off-Net: 90 business days An order will not be validated until a signed Order Form and CSA and any other required documentation specified by COGENT, has been received, validated, approved and entered into COGENT’s provisioning system by its Account Coordination team. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer on the IP Allocation Questionnaire. The Installation guarantee for Cogent colocation services does not apply to third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both orders. If COGENT fails to meet these commitments, Customer will receive, at Customer’s request, one (1) month Service Credit. Customer may obtain no more than one (1) month Service Credit for any given month. COGENT’s Installation Guarantee is subject to the following conditions:  Customer or its representative must cooperate with COGENT in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in an Order Form made by or on behalf of Customer or the occurrence of events outside the reasonable control of COGENT, such as Force Majeure (as defined in the CSA), may result in delays for which COGENT is not responsible hereunder.  Customer or its representative must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) on the date(s) agreed to by COGENT’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection.  This Installation Guarantee applies to the interval between the original order date and original Installation Guarantee date. If Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall, at COGENT’s sole discretion, begin again upon change acceptance.  The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

INSTALLATION GUARANTEE. For each of the Services services listed below, Cogent . MHO guarantees connectivity for Customers connections will be installed within the following corresponding timeframetime-frames, as measured starting from the date an order has been placed, validated and entered into CogentMHO’s provisioning system by its Account Coordination teamTeam.  On-Net: 17 business days  Colo: 17 business days  Off-Net: 90 • MTU Business Internet Access 10 to 100 Mbps 20 business days An order will not be validated until a signed Order Form SOA, Landlord Agreement (LA) and CSA and any other required documentation specified by COGENT, MHO has been received, validated, approved and entered into COGENT’s MHO provisioning system by its Account Coordination teamTeam. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer Customer on the IP Allocation Questionnaire. The Installation guarantee for Cogent colocation services Guarantee does not apply to when installing in third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both orders. If COGENT MHO fails to meet these commitments, Customer Customers will receive, receive (at Customer’s request, ) one (1) month Service Credit. Customer Customers may obtain no more than one (1) month Service Credit for any given month. COGENTMHO’s Installation Guarantee is subject to the following conditions:  Customer or • Customers and/or its representative representatives must cooperate with COGENT MHO in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in an the Order Form made by or on behalf of the Customer or the occurrence of events outside the reasonable control of COGENTMHO, such as Force Majeure (as defined in the CSA), Act of God may result in delays a delay for which COGENT MHO is not responsible hereunder.  Customer or • Customers and/or its representative representatives must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by COGENTMHO’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection.  This Installation Guarantee applies to • If the interval between the original order date and original Installation Guarantee date. If Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall, shall at COGENTMHO’s sole discretion, begin again upon change acceptance.  • The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

INSTALLATION GUARANTEE. For each of the Services listed below, Cogent Netifice guarantees that Internet connectivity for Customers will a Dedicated Access Customer shall be installed within the corresponding timeframe, as measured from the date thirty (30) business days after an order has been validated accepted and entered into Cogent’s Netifice's provisioning system by its Account Coordination team.  On-Net: 17 business days  Colo: 17 business days  Off-Net: 90 business days An order will not be validated until a signed Order Form and CSA and any other required documentation specified by COGENT, has been received, validated, approved and entered into COGENT’s provisioning system by its Account Coordination team. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer on the IP Allocation Questionnaire. The Installation guarantee for Cogent colocation services does not apply to third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both orders. If COGENT fails to meet these commitments, Customer will receive, at Customer’s request, one (1) month Service Credit. Customer may obtain no more than one (1) month Service Credit for any given month. COGENT’s Installation Guarantee is subject Subject to the following conditions:  , if Netifice fails to meet this commitment, Dedicated Access Customer shall receive a credit ("Installation Service Credit") equal to the amount of the installation or activation fee paid by Dedicated Access Customer to Netifice for Internet access. • Dedicated Access Customer or its representative must shall cooperate with COGENT Netifice in the installation process, which includes including accurate completion of an Order Form order form containing detailed demarcation information and other onsite contact listings. Changes in an Order Form order made by or on behalf of Dedicated Access Customer or the occurrence of events outside the reasonable control of COGENTNetifice, such as Force Majeure (as defined in the CSA)Majeure, may result in delays for which COGENT Netifice is not responsible hereunder.  • Dedicated Access Customer or its representative must be physically present at the time of installation and must provide access to the designated building’s 's phone closet(s) on the date(s) agreed to by COGENT’s Netifice's Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel the local telecom provider to perform the its tasks necessary for installation of the connectioncircuit.  This • Only circuits ordered to existing Netifice POPs are covered hereunder, and special circuits, including those ordered for remote areas or using non-standard technology, are not covered. • All circuits (including local loops, cross-connects and end-link circuits) must be ordered by Netifice, and all equipment must be provided and configured by Netifice or approved by Netifice. • When Netifice provides equipment, which Dedicated Access Customer installs and configures, Dedicated Access Customer must physically plug in such equipment promptly upon its receipt by Dedicated Access Customer. In the event of a delay in installation that entitles Dedicated Access Customer to Installation Guarantee applies Service Credit, Dedicated Access Customer shall be liable for the local-loop charges with respect to such order beginning on the interval between actual installation date despite the original order date and original grant of Installation Guarantee date. If Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall, at COGENT’s sole discretion, begin again upon change acceptance.  The Service Credit by Netifice. See Section 7 hereof for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reducedService Claim Process.

INSTALLATION GUARANTEE. For each of the Services listed below, Cogent guarantees connectivity for Customers will be installed within the corresponding timeframe, as measured from the date an order has been validated and entered into Cogent’s provisioning system by its Account Coordination team.  • On-Net: 17 business days  • T1 / EI: 40 business days • T3 / E3: 60 business days • Colo: 17 business days  Off-Net• Ocx/ STMx: 90 business days • Ethernet Loop: 90 business days An order will not be validated until a signed Order Form and CSA and any other required documentation specified by COGENT, has been received, validated, approved and entered into COGENT’s provisioning system by its Account Coordination team. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer on the IP Allocation Questionnaire. The Installation Installat ion guarantee for Cogent colocation services does not apply to third-party data centers. For Ethernet servicespoint-to-point connections, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another the other port is Off-Netrequires an Ethernet Lo op, the longer install time corresponding to the Off-Net port Ethernet Loop applies to both orders. If COGENT fails to meet these commitments, Customer will receive, at Customer’s request, one (1) month Service Credit. Customer may obtain no more than one (1) month Service Credit for any given month. COGENT’s Installation Guarantee is subject to the following conditions:  • Customer or its representative must cooperate with COGENT in the installation process, which includes accurate completion of an Order Form containing containin g detailed demarcation information and other onsite contact listings. Changes in an Order Form made by or on behalf of Customer or the occurrence of events outside the reasonable control of COGENT, such as Force Majeure (as defined in the CSA), may result in delays for which COGENT is not responsible hereunder.  • Customer or its representative must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) on the date(s) agreed to by COGENT’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection.  • This Installation Guarantee applies to the interval between the original order date and original Installation Guarantee date. If Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall, at COGENT’s sole discretion, begin again upon change acceptance.  • The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

INSTALLATION GUARANTEE. For each of the Services listed below, Cogent guarantees connectivity for Customers will be installed within the corresponding timeframe, as measured from the date an order has been validated and entered into Cogent’s provisioning system by its Account Coordination team.  • On-Net: 17 business days  • Colo: 17 business days  • Off-Net: 90 business days An order will not be validated until a signed Order Form and CSA and any other required documentation specified by COGENT, has been received, validated, approved and entered into COGENT’s provisioning system by its Account Coordination team. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer on the IP Allocation Questionnaire. The Installation guarantee for Cogent colocation services does not apply to third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both orders. If COGENT fails to meet these commitments, Customer will receive, at Customer’s request, one (1) month Service Credit. Customer may obtain no more than one (1) month Service Credit for any given month. COGENT’s Installation Guarantee is subject to the following conditions:  • Customer or its representative must cooperate with COGENT in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in an Order Form made by or on behalf of Customer or the occurrence of events outside the reasonable control of COGENT, such as Force Majeure (as defined in the CSA), may result in delays for which COGENT is not responsible hereunder.  • Customer or its representative must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) on the date(s) agreed to by COGENT’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection.  • This Installation Guarantee applies to the interval between the original order date and original Installation Guarantee date. If Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall, at COGENT’s sole discretion, begin again upon change acceptance.  • The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

INSTALLATION GUARANTEE. For each of the Services services listed below, Cogent . MHO guarantees connectivity for Customers connections will be installed within the following corresponding timeframetime-frames, as measured starting from the date an order has been placed, validated and entered into CogentMHO’s provisioning system by its Account Coordination teamTeam.  On-Net: 17 • Dedicated Internet 10 to 300 Mbps 10 business days  Colo: 17 business days  Off-Net: 90 • Dedicated Internet 500 to 1000 Mbps 20 business days An order will not be validated until a signed Order Form SOA, Landlord Agreement (LA) and CSA and any other required documentation specified by COGENT, MHO has been received, validated, approved and entered into COGENT’s MHO provisioning system by its Account Coordination teamTeam. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer Customer on the IP Allocation Questionnaire. The Installation guarantee for Cogent colocation services Guarantee does not apply to when installing in third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both orders. If COGENT MHO fails to meet these commitments, Customer Customers will receive, receive (at Customer’s request, ) one (1) month Service Credit. Customer Customers may obtain no more than one (1) month Service Credit for any given month. COGENTMHO’s Installation Guarantee is subject to the following conditions:  Customer or • Customers and/or its representative representatives must cooperate with COGENT MHO in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in an the Order Form made by or on behalf of the Customer or the occurrence of events outside the reasonable control of COGENTMHO, such as Force Majeure (as defined in the CSA), Act of God may result in delays a delay for which COGENT MHO is not responsible hereunder.  Customer or • Customers and/or its representative representatives must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by COGENTMHO’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection.  This Installation Guarantee applies to • If the interval between the original order date and original Installation Guarantee date. If Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall, shall at COGENTMHO’s sole discretion, begin again upon change acceptance.  • The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

INSTALLATION GUARANTEE. For each of the Services listed below, Cogent guarantees connectivity for Customers will be installed within the corresponding timeframe, as measured from the date an order has been validated and entered into Cogent’s provisioning system by its Account Coordination team.  • On-Net: 17 business days  • Colo: 17 business days  • Off-Net: 90 business days • Waves: 90 business days An order will not be validated until a signed Order Form and CSA and any other required documentation specified by COGENT, has been received, validated, approved and entered into COGENT’s provisioning system by its Account Coordination team. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer on the IP Allocation Questionnaire. The Installation guarantee for Cogent colocation services does not apply to third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both orders. If COGENT fails to meet these commitments, Customer will receive, at Customer’s request, one (1) month Service Credit. Customer may obtain no more than one (1) month Service Credit for any given month. COGENT’s Installation Guarantee is subject to the following conditions:  • Customer or its representative must cooperate with COGENT in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in an Order Form made by or on behalf of Customer or the occurrence of events outside the reasonable control of COGENT, such as Force Majeure (as defined in the CSA), may result in delays for which COGENT is not responsible hereunder.  • Customer or its representative must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) on the date(s) agreed to by COGENT’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection.  • This Installation Guarantee applies to the interval between the original order date and original Installation Guarantee date. If Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall, at COGENT’s sole discretion, begin again upon change acceptance.  • The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

INSTALLATION GUARANTEE. For each of the Services services listed below, Cogent . MHO guarantees connectivity for Customers connections will be installed within the following corresponding timeframetime-frames, as measured starting from the date an order has been placed, validated and entered into CogentMHO’s provisioning system by its Account Coordination teamTeam.  On-Net: 17 business days  Colo: 17 business days  Off-Net: 90 MTU Business Internet Access 10 to 100 Mbps 20 business days An order will not be validated until a signed Order Form SOA, Landlord Agreement (LA) and CSA and any other required documentation specified by COGENT, MHO has been received, validated, approved and entered into COGENT’s MHO provisioning system by its Account Coordination teamTeam. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer Customer on the IP Allocation Questionnaire. The Installation guarantee for Cogent colocation services Guarantee does not apply to when installing in third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both orders. If COGENT MHO fails to meet these commitments, Customer Customers will receive, receive (at Customer’s request, ) one (1) month Service Credit. Customer Customers may obtain no more than one (1) month Service Credit for any given month. COGENTMHO’s Installation Guarantee is subject to the following conditions:  Customer or Customers and/or its representative representatives must cooperate with COGENT MHO in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in an the Order Form made by or on behalf of the Customer or the occurrence of events outside the reasonable control of COGENTMHO, such as Force Majeure (as defined in the CSA), Act of God may result in delays a delay for which COGENT MHO is not responsible hereunder.  Customer or Customers and/or its representative representatives must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by COGENTMHO’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection.  This Installation Guarantee applies to If the interval between the original order date and original Installation Guarantee date. If Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall, shall at COGENTMHO’s sole discretion, begin again upon change acceptance.  The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

INSTALLATION GUARANTEE. For each of the Services listed below, Cogent RFCNet guarantees Internet connectivity for Customers will be installed within the corresponding timeframe, as measured from the date timeframe below after an order has been validated and entered into CogentRFCNet’s provisioning system by its Account Coordination team.  On-Net• T1: 17 business days  Colo: 17 business days  Off-Net: 90 40 business days An order will not be validated until RFCNet has received a signed Order Form Internet Service Order, and CSA and any other required documentation specified (if requested by COGENT, has been received, validated, approved and entered into COGENT’s provisioning system by its Account Coordination team. Additional required documentation may include RFCNet) a completed and approved credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer on the IP Allocation Questionnaire. The Installation guarantee for Cogent colocation services does not apply to third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both ordersapplication. If COGENT RFCNet fails to meet these installation commitments, Customer will receive, at Customer’s request, a 50% Installation Credit one (1) month Service Credittime. Customer may obtain no more than one (1) month Service Credit for any given month. COGENTRFCNet’s Installation Guarantee is subject to the following conditions:  • Customer or its representative must cooperate with COGENT RFCNet and it’s affiliate companies in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in an Order Form made by or on behalf of Customer or the occurrence of events outside the reasonable control of COGENT, such as Force Majeure (as defined in the CSA), RFCNet may result in delays for which COGENT RFCNet is not responsible hereunder.  • Customer or its representative must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) on the date(s) agreed to by COGENTRFCNet’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the Internet connection.  • This Installation Guarantee applies to the interval between the original order date and original Installation Guarantee date. If Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall, at COGENTRFCNet’s sole discretion, begin again upon change acceptance.  • The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

INSTALLATION GUARANTEE. For each of the Services listed belowcustomers located within a building to which NetFortris currently has fiber distribution, Cogent equipment deployed and acceptable riser facilities, NetFortris guarantees that Information connectivity for Customers such Customer will be installed within the corresponding timeframe, as measured from the date seventeen (17) business days after an order has been validated accepted and entered into CogentNetFortris’s provisioning system by its Account Coordination team.  On-Net: 17 business days  Colo: 17 business days  Off-Net: 90 business days An For Customers located within a building to which NetFortris currently does not have fiber distribution, NetFortris will provide the Customer an estimated installation date during the Project Planning Process, after an order will not be validated until a signed Order Form and CSA and any other required documentation specified by COGENT, has been received, validated, approved accepted and entered into COGENTNetFortris’s provisioning system by its Account Coordination team. Additional required documentation may include Once fiber connectivity from such Customer’s building to NetFortris’s Network has been successfully completed, NetFortris guarantees that internet connectivity for such customers will be installed within seventeen (17) business days. An order will not be accepted until NetFortris has received a signed Master Service Agreement (MSA), a signed Service Supplement, and (if requested by NetFortris) a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer on the IP Allocation Questionnaire. The Installation guarantee for Cogent colocation services does not apply to third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both ordersapplication. If COGENT NetFortris fails to meet these commitments, Customer will receive, at Customer’s request, receive a one (1) month Service Credit. Customer may obtain no more than one (1) month Service Credit for any given month. COGENT’s Installation Guarantee is , subject to the following conditions:  Customer or its representative must cooperate with COGENT NetFortris in the installation process, which includes including accurate completion of an Order Form order containing detailed demarcation information and other onsite contact listings. Changes in an Order Form order made by or on behalf of Customer or the occurrence of events outside the reasonable control of COGENTNetFortris, such as Force Majeure (as defined in the CSA)Majeure, may result in delays for which COGENT NetFortris is not responsible hereunder.  Customer or its representative must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) on the date(s) agreed to by COGENTNetFortris’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection.  internet connection This Installation Guarantee applies to the interval between the original order date and original Installation Guarantee date. If Customer requests a change to an order date during implementation of Serviceservice, the Installation Guarantee date shall, at COGENTNetFortris’s sole discretion, begin again upon change acceptance.  The Service Credit for failure to meet the Installation Guarantee is not available to Customers customers for whom installation charges have been waived or reducedwaived.

INSTALLATION GUARANTEE. For each of the Services listed below, Cogent Metanet guarantees that Internet connectivity for Customers will a Dedicated Access Customer shall be installed within the corresponding timeframe, as measured from the date fourty-eight (48) business days after an order has been validated accepted and entered into Cogent’s Metanet's provisioning system by its Account Coordination team.  On-Net: 17 business days  Colo: 17 business days  Off-Net: 90 business days An order will not be validated until a signed Order Form and CSA and any other required documentation specified by COGENT, has been received, validated, approved and entered into COGENT’s provisioning system by its Account Coordination team. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer on the IP Allocation Questionnaire. The Installation guarantee for Cogent colocation services does not apply to third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both orders. If COGENT fails to meet these commitments, Customer will receive, at Customer’s request, one (1) month Service Credit. Customer may obtain no more than one (1) month Service Credit for any given month. COGENT’s Installation Guarantee is subject Subject to the following conditions:  , if Metanet fails to meet this commitment Dedicated Access Customer shall receive a one (1)-month Service Credit. Dedicated Access Customer or its representative must shall cooperate with COGENT Metanet in the installation process, which includes including accurate completion of an Order Form order form containing detailed demarcation information and other onsite contact listings. Changes in an Order Form order made by or on behalf of Dedicated Access Customer or the occurrence of events outside the reasonable control of COGENTMetanet, such as Force Majeure (as defined in the CSA)Majeure, may result in delays for which COGENT Metanet is not responsible hereunder.  Dedicated Access Customer or its representative must be physically present at the time of installation and must provide access to the designated building’s 's phone closet(s) on the date(s) agreed to by COGENT’s Metanet's Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel the local telecom provider to perform the its tasks necessary for installation of the connectioncircuit.  This Installation Guarantee applies Only circuits ordered to existing Metanet POPs are covered hereunder, and special circuits, including those ordered for remote areas or using non-standard technology, such as Asynchronous Transfer Mode ("ATM"), Switched Multimegabit Data Service ("SMDS"), wireless service or others, are not covered. All circuits (including local loops, cross-connects and end-link circuits) must be ordered by Metanet, and all equipment must be provided and configured by Metanet or approved by Metanet (see Metanet's Approved Equipment List). When Metanet provides equipment, which Dedicated Access Customer installs and configures, Dedicated Access Customer must physically plug in such equipment promptly upon its receipt by Dedicated Access Customer. In the interval between event of a delay in installation that entitles Dedicated Access Customer to Service Credit, Dedicated Access Customer shall be liable for the original local-loop charges with respect to such order beginning on the actual installation date and original Installation Guarantee date. If Customer requests a change to an order date during implementation despite the grant of Service, the Installation Guarantee date shall, at COGENT’s sole discretion, begin again upon change acceptance.  The Service Credit by Metanet. See Section 7 hereof for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reducedService Claim Process.

INSTALLATION GUARANTEE. For each of the Services listed belowcustomers located within a building to which NetFortris currently has fiber distribution, Cogent equipment deployed and acceptable riser facilities, NetFortris guarantees that Information connectivity for Customers such Customer will be installed within the corresponding timeframe, as measured from the date seventeen (17) business days after an order has been validated accepted and entered into CogentNetFortris’s provisioning system by its Account Coordination team.  On-Net: 17 business days  Colo: 17 business days  Off-Net: 90 business days An For Customers located within a building to which NetFortris currently does not have fiber distribution, NetFortris will provide the Customer an estimated installation date during the Project Planning Process, after an order will not be validated until a signed Order Form and CSA and any other required documentation specified by COGENT, has been received, validated, approved accepted and entered into COGENTNetFortris’s provisioning system by its Account Coordination team. Additional required documentation may include Once fiber connectivity from such Customer’s building to NetFortris’s Network has been successfully completed, NetFortris guarantees that internet connectivity for such customers will be installed within seventeen (17) business days. An order will not be accepted until NetFortris has received a signed Master Service Agreement (MSA), a signed Service Supplement, and (if requested by NetFortris) a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer on the IP Allocation Questionnaire. The Installation guarantee for Cogent colocation services does not apply to third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both ordersapplication. If COGENT NetFortris fails to meet these commitments, Customer will receive, at Customer’s request, receive a one (1) month Service Credit. Customer may obtain no more than one (1) month Service Credit for any given month. COGENT’s Installation Guarantee is , subject to the following conditions:  - Customer or its representative must cooperate with COGENT NetFortris in the installation process, which includes including accurate completion of an Order Form order containing detailed demarcation information and other onsite contact listings. Changes in an Order Form order made by or on behalf of Customer or the occurrence of events outside the reasonable control of COGENTNetFortris, such as Force Majeure (as defined in the CSA)Majeure, may result in delays for which COGENT NetFortris is not responsible hereunder.  - Customer or its representative must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) on the date(s) agreed to by COGENTNetFortris’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection.  internet connection - This Installation Guarantee applies to the interval between the original order date and original Installation Guarantee date. If Customer requests a change to an order date during implementation of Serviceservice, the Installation Guarantee date shall, at COGENTNetFortris’s sole discretion, begin again upon change acceptance.  - The Service Credit for failure to meet the Installation Guarantee is not available to Customers customers for whom installation charges have been waived or reducedwaived.

INSTALLATION GUARANTEE. For each of the Services services listed below, Cogent . MHO guarantees connectivity for Customers connections will be installed within the following corresponding timeframetime-frames, as measured starting from the date an order has been placed, validated and entered into CogentMHO’s provisioning system by its Account Coordination teamTeam.  On-Net: 17 • Metro Ethernet 10 to 300 Mbps 10 business days  Colo: 17 business days  Off-Net: 90 • Metro Ethernet 500 to 1000 Mbps 20 business days An order will not be validated until a signed Order Form SOA, Landlord Agreement (LA) and CSA and any other required documentation specified by COGENT, MHO has been received, validated, approved approved, and entered into COGENT’s MHO provisioning system by its Account Coordination teamTeam. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer Customer on the IP Allocation Questionnaire. The Installation guarantee for Cogent colocation services Guarantee does not apply to when installing in third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both orders. If COGENT MHO fails to meet these commitments, Customer Customers will receive, receive (at Customer’s request, ) one (1) month Service Credit. Customer Customers may obtain no more than one (1) month Service Credit for any given month. COGENTMHO’s Installation Guarantee is subject to the following conditions:  Customer or • Customers and/or its representative representatives must cooperate with COGENT MHO in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in an the Order Form made by or on behalf of the Customer or the occurrence of events outside the reasonable control of COGENTMHO, such as Force Majeure (as defined in the CSA), Act of God may result in delays a delay for which COGENT MHO is not responsible hereunder.  Customer or • Customers and/or its representative representatives must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by COGENTMHO’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection.  This Installation Guarantee applies to • If the interval between the original order date and original Installation Guarantee date. If Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall, shall at COGENTMHO’s sole discretion, begin again upon change acceptance.  • The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

INSTALLATION GUARANTEE. For each of the Services services listed below, Cogent . MHO guarantees connectivity for Customers connections will be installed within the following corresponding timeframetime-frames, as measured starting from the date an order has been placed, validated and entered into CogentMHO’s provisioning system by its Account Coordination teamTeam.  On-Net: 17 Dedicated Internet 10 to 500 Mbps 10 business days  Colo: 17 business days  Off-Net: 90 Dedicated Internet 1000 Mbps to 4,000 Gbps 30 business days An order will not be validated until a signed Order Form SOA, Landlord Agreement (LA) and CSA and any other required documentation specified by COGENT, MHO has been received, validated, approved and entered into COGENT’s MHO provisioning system by its Account Coordination teamTeam. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer Customer on the IP Allocation Questionnaire. The Installation guarantee for Cogent colocation services Guarantee does not apply to when installing in third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both orders. If COGENT MHO fails to meet these commitments, Customer Customers will receive, receive (at Customer’s request, ) one (1) month Service Credit. Customer Customers may obtain no more than one (1) month Service Credit for any given month. COGENTMHO’s Installation Guarantee is subject to the following conditions:  Customer or Customers and/or its representative representatives must cooperate with COGENT MHO in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in an the Order Form made by or on behalf of the Customer or the occurrence of events outside the reasonable control of COGENTMHO, such as Force Majeure (as defined in the CSA), Act of God may result in delays a delay for which COGENT MHO is not responsible hereunder.  Customer or Customers and/or its representative representatives must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by COGENTMHO’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection.  This Installation Guarantee applies to If the interval between the original order date and original Installation Guarantee date. If Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall, shall at COGENTMHO’s sole discretion, begin again upon change acceptance.  The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

INSTALLATION GUARANTEE. For each of the Services listed below, Cogent EPIK guarantees connectivity for Customers Clients will be installed within the corresponding timeframe, as measured from the date an order has been validated and entered into CogentEPIK’s provisioning system by its Account Coordination team.  • On-NetNet ME: 17 12 business days  Colo• On-Net TVM: 17 22 business days  • Off-NetNet w/DS1 LOOP: 90 40 business days • Off-Net w/DS3 LOOP: 55 business days • Off-Net w/Ethernet LOOP: 60 business days An order will not be validated until a signed Order Form and CSA Form, MSA and any other required documentation specified by COGENTEPIK, has been received, validated, approved and entered into COGENTEPIK’s provisioning system by its Account Coordination team. Additional required documentation may include a completed credit application and application, a completed questionnaire for IP Allocation as well as allocation and a completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer on the IP Allocation Questionnaire. The Installation guarantee for Cogent colocation services does not apply to third-party data centerscutover sheet. For Ethernet servicespoint-to-point connections, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another the other port is Off-Netrequires an Ethernet LOOP, the longer install time corresponding to the Off-Net port Ethernet Loop applies to both orders. If COGENT EPIK fails to meet these commitments, Customer Client will receive, at CustomerClient’s request, one (1) month Service Credit. Customer Client may obtain no more than one (1) month Service Credit for any given month. COGENTEPIK’s Installation Guarantee is subject to the following conditions:  Customer • Client or its representative must cooperate with COGENT EPIK in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in an Order Form made by or on behalf of Customer Client or the occurrence of events outside the reasonable control of COGENTEPIK, such as Force Majeure (as defined in the CSAMSA), may result in delays for which COGENT EPIK is not responsible hereunder.  Customer • Client or its representative must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) on the date(s) and at the time(s) agreed to by COGENTEPIK’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection.  • This Installation Guarantee applies to the interval between the original order date and original Installation Guarantee date. If Customer Client requests a change to an order date during implementation of Service, the Installation Guarantee date shall, at COGENTEPIK’s sole discretion, begin again upon change acceptance.  • The Service Credit for failure to meet the Installation Guarantee is not available to Customers Clients for whom installation charges have been waived or reduced.

INSTALLATION GUARANTEE. For each of the Services services listed below, Cogent . MHO guarantees connectivity for Customers connections will be installed within the following corresponding timeframetime-frames, as measured starting from the date an order has been placed, validated and entered into CogentMHO’s provisioning system by its Account Coordination teamTeam.  On-Net: 17 Dedicated Internet 10 to 200 Meg 10 business days  Colo: 17 business days  Off-Net: 90 Dedicated Internet 300 to 1000 Meg 20 business days An order will not be validated until a signed Order Form SOA, Landlord Agreement (LA) and CSA and any other required documentation specified by COGENT, MHO has been received, validated, approved and entered into COGENT’s MHO provisioning system by its Account Coordination teamTeam. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer Customer on the IP Allocation Questionnaire. The Installation guarantee for Cogent colocation services Guarantee does not apply to when installing in third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both orders. If COGENT MHO fails to meet these commitments, Customer Customers will receive, receive (at Customer’s request, ) one (1) month Service Credit. Customer Customers may obtain no more than one (1) month Service Credit for any given month. COGENTMHO’s Installation Guarantee is subject to the following conditions:  Customer or Customers and/or its representative representatives must cooperate with COGENT MHO in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in an the Order Form made by or on behalf of the Customer or the occurrence of events outside the reasonable control of COGENTMHO, such as Force Majeure (as defined in the CSA), Act of God may result in delays a delay for which COGENT MHO is not responsible hereunder.  Customer or Customers and/or its representative representatives must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by COGENTMHO’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection.  This Installation Guarantee applies to If the interval between the original order date and original Installation Guarantee date. If Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall, shall at COGENTMHO’s sole discretion, begin again upon change acceptance.  The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.