Common use of Installation Guarantee Clause in Contracts

Installation Guarantee. For the services listed below. MHO guarantees connections will be installed within the following corresponding time-frames, starting from the date an order has been placed, validated and entered into MHO’s provisioning system by its Account Coordination Team. An order will not be validated until a signed SOA, Landlord Agreement (LA) and other required documentation specified by MHO has been received, validated, approved and entered into MHO provisioning system by its Account Coordination Team. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the Customer on the IP Allocation Questionnaire. The Installation Guarantee does not apply when installing in third-party data centers. If MHO fails to meet these commitments, Customers will receive (at Customer’s request) one (1) month Service Credit. Customers may obtain no more than one (1) month Service Credit for any given month. MHO’s Installation Guarantee is subject to the following conditions: • Customers and/or its representatives must cooperate with MHO in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in the Order Form made by or on behalf of the Customer or the occurrence of events outside the reasonable control of MHO, such as Act of God may result in a delay for which MHO is not responsible hereunder. • Customers and/or its representatives must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by MHO’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection. • If the Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall at MHO’s sole discretion, begin again upon change acceptance. • The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

Installation Guarantee. For each of the services listed below. MHO guarantees connections will be installed within the following corresponding time-frames, starting from the date an order has been placed, validated and entered into MHO’s provisioning system by its Account Coordination Team.  Dedicated Internet 10 to 500 Mbps 10 business days  Dedicated Internet 1000 Mbps to 4,000 Gbps 30 business days An order will not be validated until a signed SOA, Landlord Agreement (LA) and other required documentation specified by MHO has been received, validated, approved and entered into MHO provisioning system by its Account Coordination Team. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the Customer on the IP Allocation Questionnaire. The Installation Guarantee does not apply when installing in third-party data centers. If MHO fails to meet these commitments, Customers will receive (at Customer’s request) one (1) month Service Credit. Customers may obtain no more than one (1) month Service Credit for any given month. MHO’s Installation Guarantee is subject to the following conditions: •  Customers and/or its representatives must cooperate with MHO in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in the Order Form made by or on behalf of the Customer or the occurrence of events outside the reasonable control of MHO, such as Act of God may result in a delay for which MHO is not responsible hereunder. •  Customers and/or its representatives must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by MHO’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection. •  If the Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall at MHO’s sole discretion, begin again upon change acceptance. •  The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

Installation Guarantee. For each of the services listed below. MHO guarantees connections will be installed within the following corresponding time-frames, starting from the date an order has been placed, validated and entered into MHO’s provisioning system by its Account Coordination Team.  Dedicated Internet 10 to 200 Meg 10 business days  Dedicated Internet 300 to 1000 Meg 20 business days An order will not be validated until a signed SOA, Landlord Agreement (LA) and other required documentation specified by MHO has been received, validated, approved and entered into MHO provisioning system by its Account Coordination Team. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the Customer on the IP Allocation Questionnaire. The Installation Guarantee does not apply when installing in third-party data centers. If MHO fails to meet these commitments, Customers will receive (at Customer’s request) one (1) month Service Credit. Customers may obtain no more than one (1) month Service Credit for any given month. MHO’s Installation Guarantee is subject to the following conditions: •  Customers and/or its representatives must cooperate with MHO in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in the Order Form made by or on behalf of the Customer or the occurrence of events outside the reasonable control of MHO, such as Act of God may result in a delay for which MHO is not responsible hereunder. •  Customers and/or its representatives must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by MHO’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection. •  If the Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall at MHO’s sole discretion, begin again upon change acceptance. •  The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

Installation Guarantee. For the services listed below. MHO guarantees connections will be installed within the following corresponding time-frames, starting from the date an order has been placed, validated and entered into MHO’s provisioning system by its Account Coordination Team. An order will not be validated until a signed SOA, Landlord Agreement (LA) and other required documentation specified by MHO has been received, validated, approved and entered into MHO provisioning system by its Account Coordination Team. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the Customer on the IP Allocation Questionnaire. The Installation Guarantee does not apply when installing in third-party data centers. If MHO fails to meet these commitments, Customers will receive (at Customer’s request) one (1) month Service Credit. Customers may obtain no more than one (1) month Service Credit for any given month. MHO’s Installation Guarantee is subject to the following conditions: •  Customers and/or its representatives must cooperate with MHO in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in the Order Form made by or on behalf of the Customer or the occurrence of events outside the reasonable control of MHO, such as Act of God may result in a delay for which MHO is not responsible hereunder. •  Customers and/or its representatives must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by MHO’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection. •  If the Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall at MHO’s sole discretion, begin again upon change acceptance. •  The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

Installation Guarantee. For the services listed below. MHO customers located within a building to which NetFortris currently has fiber distribution, equipment deployed and acceptable riser facilities, NetFortris guarantees connections that Information connectivity for such Customer will be installed within the following corresponding time-frames, starting from the date seventeen (17) business days after an order has been placed, validated accepted and entered into MHONetFortris’s provisioning system by its Account Coordination Teamteam. For Customers located within a building to which NetFortris currently does not have fiber distribution, NetFortris will provide the Customer an estimated installation date during the Project Planning Process, after an order has been accepted and entered into NetFortris’s provisioning system by its Account Coordination team. Once fiber connectivity from such Customer’s building to NetFortris’s Network has been successfully completed, NetFortris guarantees that internet connectivity for such customers will be installed within seventeen (17) business days. An order will not be validated accepted until NetFortris has received a signed SOA, Landlord Master Service Agreement (LAMSA), a signed Service Supplement, and (if requested by NetFortris) and other required documentation specified by MHO has been received, validated, approved and entered into MHO provisioning system by its Account Coordination Team. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the Customer on the IP Allocation Questionnaire. The Installation Guarantee does not apply when installing in third-party data centersapplication. If MHO NetFortris fails to meet these commitments, Customers Customer will receive (at Customer’s request) a one (1) month Service Credit. Customers may obtain no more than one (1) month Service Credit for any given month. MHO’s Installation Guarantee is , subject to the following conditions: • Customers and/or - Customer or its representatives representative must cooperate with MHO NetFortris in the installation process, which includes including accurate completion of an Order Form order containing detailed demarcation information and other onsite contact listings. Changes in the Order Form an order made by or on behalf of the Customer or the occurrence of events outside the reasonable control of MHONetFortris, such as Act of God Force Majeure, may result in a delay delays for which MHO NetFortris is not responsible hereunder. • Customers and/or - Customer or its representatives representative must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by MHONetFortris’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connectioninternet connection - This Installation Guarantee applies to the interval between the original order date and original Installation Guarantee date. • If the Customer requests a change to an order date during implementation of Serviceservice, the Installation Guarantee date shall shall, at MHONetFortris’s sole discretion, begin again upon change acceptance. • - The Service Credit for failure to meet the Installation Guarantee is not available to Customers customers for whom installation charges have been waived or reducedwaived.

Installation Guarantee. For each of the services Services listed below. MHO , Cogent guarantees connections connectivity for Customers will be installed within the following corresponding time-framestimeframe, starting as measured from the date an order has been placed, validated and entered into MHOCogent’s provisioning system by its Account Coordination Teamteam.  On-Net: 17 business days  Colo: 17 business days  Off-Net: 90 business days An order will not be validated until a signed SOA, Landlord Agreement (LA) Order Form and CSA and any other required documentation specified by MHO COGENT, has been received, validated, approved and entered into MHO COGENT’s provisioning system by its Account Coordination Teamteam. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the Customer customer on the IP Allocation Questionnaire. The Installation Guarantee guarantee for Cogent colocation services does not apply when installing in to third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both orders. If MHO COGENT fails to meet these commitments, Customers Customer will receive (receive, at Customer’s request) , one (1) month Service Credit. Customers Customer may obtain no more than one (1) month Service Credit for any given month. MHOCOGENT’s Installation Guarantee is subject to the following conditions: • Customers and/or  Customer or its representatives representative must cooperate with MHO COGENT in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in the an Order Form made by or on behalf of the Customer or the occurrence of events outside the reasonable control of MHOCOGENT, such as Act of God Force Majeure (as defined in the CSA), may result in a delay delays for which MHO COGENT is not responsible hereunder. • Customers and/or  Customer or its representatives representative must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by MHOCOGENT’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection. •  This Installation Guarantee applies to the interval between the original order date and original Installation Guarantee date. If the Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall shall, at MHOCOGENT’s sole discretion, begin again upon change acceptance. •  The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

Installation Guarantee. For each of the services Services listed below. MHO , Cogent guarantees connections connectivity for Customers will be installed within the following corresponding time-framestimeframe, starting as measured from the date an order has been placed, validated and entered into MHOCogent’s provisioning system by its Account Coordination Teamteam. • On-Net: 17 business days • Colo: 17 business days • Off-Net: 90 business days An order will not be validated until a signed SOA, Landlord Agreement (LA) Order Form and CSA and any other required documentation specified by MHO COGENT, has been received, validated, approved and entered into MHO COGENT’s provisioning system by its Account Coordination Teamteam. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the Customer customer on the IP Allocation Questionnaire. The Installation Guarantee guarantee for Cogent colocation services does not apply when installing in to third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both orders. If MHO COGENT fails to meet these commitments, Customers Customer will receive (receive, at Customer’s request) , one (1) month Service Credit. Customers Customer may obtain no more than one (1) month Service Credit for any given month. MHOCOGENT’s Installation Guarantee is subject to the following conditions: • Customers and/or Customer or its representatives representative must cooperate with MHO COGENT in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in the an Order Form made by or on behalf of the Customer or the occurrence of events outside the reasonable control of MHOCOGENT, such as Act of God Force Majeure (as defined in the CSA), may result in a delay delays for which MHO COGENT is not responsible hereunder. • Customers and/or Customer or its representatives representative must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by MHOCOGENT’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection. • This Installation Guarantee applies to the interval between the original order date and original Installation Guarantee date. If the Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall shall, at MHOCOGENT’s sole discretion, begin again upon change acceptance. • The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

Installation Guarantee. For each of the services Services listed below. MHO , Cogent guarantees connections connectivity for Customers will be installed within the following corresponding time-framestimeframe, starting as measured from the date an order has been placed, validated and entered into MHOCogent’s provisioning system by its Account Coordination Teamteam. • On-Net: 17 business days • Colo: 17 business days • Off-Net: 90 business days • Waves: 90 business days An order will not be validated until a signed SOA, Landlord Agreement (LA) Order Form and CSA and any other required documentation specified by MHO COGENT, has been received, validated, approved and entered into MHO COGENT’s provisioning system by its Account Coordination Teamteam. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the Customer customer on the IP Allocation Questionnaire. The Installation Guarantee guarantee for Cogent colocation services does not apply when installing in to third-party data centers. For Ethernet services, the port with the longest install time governs the entire order, e.g., if one port is On-Net and another port is Off-Net, the longer install time corresponding to the Off-Net port applies to both orders. If MHO COGENT fails to meet these commitments, Customers Customer will receive (receive, at Customer’s request) , one (1) month Service Credit. Customers Customer may obtain no more than one (1) month Service Credit for any given month. MHOCOGENT’s Installation Guarantee is subject to the following conditions: • Customers and/or Customer or its representatives representative must cooperate with MHO COGENT in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in the an Order Form made by or on behalf of the Customer or the occurrence of events outside the reasonable control of MHOCOGENT, such as Act of God Force Majeure (as defined in the CSA), may result in a delay delays for which MHO COGENT is not responsible hereunder. • Customers and/or Customer or its representatives representative must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by MHOCOGENT’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection. • This Installation Guarantee applies to the interval between the original order date and original Installation Guarantee date. If the Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall shall, at MHOCOGENT’s sole discretion, begin again upon change acceptance. • The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

Installation Guarantee. For the services listed below. MHO RFCNet guarantees connections Internet connectivity for Customers will be installed within the following corresponding time-frames, starting from the date timeframe below after an order has been placed, validated and entered into MHORFCNet’s provisioning system by its Account Coordination Teamteam. • T1: 40 business days An order will not be validated until RFCNet has received a signed SOAInternet Service Order, Landlord Agreement and (LAif requested by RFCNet) and other required documentation specified by MHO has been received, validated, approved and entered into MHO provisioning system by its Account Coordination Team. Additional required documentation may include a completed and approved credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the Customer on the IP Allocation Questionnaire. The Installation Guarantee does not apply when installing in third-party data centersapplication. If MHO RFCNet fails to meet these installation commitments, Customers Customer will receive (receive, at Customer’s request) , a 50% Installation Credit one (1) month Service Credittime. Customers Customer may obtain no more than one (1) month Service Credit for any given month. MHORFCNet’s Installation Guarantee is subject to the following conditions: • Customers and/or Customer or its representatives representative must cooperate with MHO RFCNet and it’s affiliate companies in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in the an Order Form made by or on behalf of the Customer or the occurrence of events outside the reasonable control of MHO, such as Act of God RFCNet may result in a delay delays for which MHO RFCNet is not responsible hereunder. • Customers and/or Customer or its representatives representative must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by MHORFCNet’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the Internet connection. • This Installation Guarantee applies to the interval between the original order date and original Installation Guarantee date. If the Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall shall, at MHORFCNet’s sole discretion, begin again upon change acceptance. • The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.

Installation Guarantee. For the services listed below. MHO customers located within a building to which NetFortris currently has fiber distribution, equipment deployed and acceptable riser facilities, NetFortris guarantees connections that Information connectivity for such Customer will be installed within the following corresponding time-frames, starting from the date seventeen (17) business days after an order has been placed, validated accepted and entered into MHONetFortris’s provisioning system by its Account Coordination Teamteam. For Customers located within a building to which NetFortris currently does not have fiber distribution, NetFortris will provide the Customer an estimated installation date during the Project Planning Process, after an order has been accepted and entered into NetFortris’s provisioning system by its Account Coordination team. Once fiber connectivity from such Customer’s building to NetFortris’s Network has been successfully completed, NetFortris guarantees that internet connectivity for such customers will be installed within seventeen (17) business days. An order will not be validated accepted until NetFortris has received a signed SOA, Landlord Master Service Agreement (LAMSA), a signed Service Supplement, and (if requested by NetFortris) and other required documentation specified by MHO has been received, validated, approved and entered into MHO provisioning system by its Account Coordination Team. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the Customer on the IP Allocation Questionnaire. The Installation Guarantee does not apply when installing in third-party data centersapplication. If MHO NetFortris fails to meet these commitments, Customers Customer will receive (at Customer’s request) a one (1) month Service Credit. Customers may obtain no more than one (1) month Service Credit for any given month. MHO’s Installation Guarantee is , subject to the following conditions: • Customers and/or Customer or its representatives representative must cooperate with MHO NetFortris in the installation process, which includes including accurate completion of an Order Form order containing detailed demarcation information and other onsite contact listings. Changes in the Order Form an order made by or on behalf of the Customer or the occurrence of events outside the reasonable control of MHONetFortris, such as Act of God Force Majeure, may result in a delay delays for which MHO NetFortris is not responsible hereunder. • Customers and/or Customer or its representatives representative must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by MHONetFortris’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connectioninternet connection This Installation Guarantee applies to the interval between the original order date and original Installation Guarantee date. • If the Customer requests a change to an order date during implementation of Serviceservice, the Installation Guarantee date shall shall, at MHONetFortris’s sole discretion, begin again upon change acceptance. • The Service Credit for failure to meet the Installation Guarantee is not available to Customers customers for whom installation charges have been waived or reducedwaived.

Installation Guarantee. For the services listed below. MHO guarantees connections will be installed within the following corresponding time-frames, starting from the date an order has been placed, validated and entered into MHO’s provisioning system by its Account Coordination Team. An order will not be validated until a signed SOA, Landlord Agreement (LA) and other required documentation specified by MHO has been received, validated, approved approved, and entered into MHO provisioning system by its Account Coordination Team. Additional required documentation may include a completed credit application and a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the Customer on the IP Allocation Questionnaire. The Installation Guarantee does not apply when installing in third-party data centers. If MHO fails to meet these commitments, Customers will receive (at Customer’s request) one (1) month Service Credit. Customers may obtain no more than one (1) month Service Credit for any given month. MHO’s Installation Guarantee is subject to the following conditions: • Customers and/or its representatives must cooperate with MHO in the installation process, which includes accurate completion of an Order Form containing detailed demarcation information and other onsite contact listings. Changes in the Order Form made by or on behalf of the Customer or the occurrence of events outside the reasonable control of MHO, such as Act of God may result in a delay for which MHO is not responsible hereunder. • Customers and/or its representatives must be physically present at the time of installation and must provide access to the designated building’s phone closet(s) and building’s roof on the date(s) agreed to by MHO’s Installation Coordination Department. Such building access and escort must also be provided to other necessary personnel to perform the installation of the connection. • If the Customer requests a change to an order date during implementation of Service, the Installation Guarantee date shall at MHO’s sole discretion, begin again upon change acceptance. • The Service Credit for failure to meet the Installation Guarantee is not available to Customers for whom installation charges have been waived or reduced.